Customer Service Coordinator

Kinetic PLC; Hawarden; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading Industrial company in Hawarden is looking for a Customer Service Coordinator to assist with data management, order processing, and customer inquiries. The ideal candidate will have previous experience in customer service, preferably in manufacturing. This is a temp-to-perm position offering £14.50 per hour, Monday to Friday, from 8:30 am to 4:30 pm.

Qualifications

• Experience in customer service, preferably in a manufacturing or industrial setting.

Responsibilities

• Organize and maintain customer data within the CRM system.
• Develop and generate reports to provide insights into customer behaviour.
• Assist in processing customer orders accurately.
• Address customer inquiries promptly.
• Collaborate with marketing and sales teams to gather customer feedback.
• Maintain organized records of customer interactions.
• Provide essential support to the customer service team.
• Acquire knowledge of the company's products to assist customers.
• Collaborate to resolve customer complaints.
• Monitor and track customer orders.
• Gather and document customer feedback.
• Provide administrative support to the customer service manager.
• Ensure compliance with company policies.
• Collaborate with team members for best practices.
• Carry out additional tasks to support business objectives.

Skills

Previous experience in customer service roles

Job description

Kinetic Recruitment are looking to recruit a Customer Service Coordinator to work for a leading Industrial company based in Hawarden. 14.50 per hour — Monday to Friday

Responsibilities

• Data Management: Organize and maintain customer data within the CRM system, ensuring accuracy, completeness, and compliance.
• Reporting and Analytics: Develop and generate reports and analytics to provide insights into customer behaviour, sales performance, and other relevant metrics, aiding decision‑making processes.
• Order Processing: Assist in processing customer orders accurately and efficiently.
• Inquiry Handling: Address customer inquiries promptly, providing information on products, order status, and resolving issues or concerns.
• Collaborate with marketing and sales teams to gather customer feedback, incorporating insights into the CRM system to improve customer satisfaction and retention strategies.
• Documentation Management: Maintain organized records of customer interactions, orders, and relevant documentation.
• Customer Support: Provide essential support to the customer service team by responding to customer emails, calls, and messages, and assisting with administration.
• Product Knowledge: Acquire and maintain a basic understanding of the company's manufacturing processes and products to assist customers effectively.
• Complaint Resolution: Collaborate with the customer service team to address and resolve customer complaints, escalating issues to higher levels.
• Order Tracking: Monitor and track the status of customer orders, providing customers with updates.
• Customer Feedback Analysis: Gather and document customer feedback.
• Administrative Support: Provide administrative support to the customer service manager and team members.
• Adherence to Policies: Ensure compliance with company policies, procedures, and quality standards in all customer service activities.
• Collaboration: Collaborate with team members to share information, insights, and best practices.
• Other Duties: Carry out any other reasonable tasks as requested to support business objectives.

Qualifications

• Previous experience in customer service roles, preferably in a manufacturing or industrial setting.

Work Hours & Compensation

14.50 per hour — Monday to Friday, 8:30 am to 4:30 pm (Temp - Perm).

How to Apply

If you feel that you have what we need then please do call Carole on (phone number removed) or email your up‑to‑date CV to: (url removed).