Customer Service Coordinator

Psm Recruitment; England; On-site; GBP 27,000; Full time

Job summary

A recruitment agency in the UK is seeking an experienced Car Hire Coordinator to manage bookings and provide outstanding customer service. The ideal candidate will have a confident telephone manner and strong IT skills, with an ability to work well under pressure. This full-time position includes benefits such as training opportunities and a company pension scheme. Apply with an updated CV for this exciting opportunity.

Benefits

Full training package with ongoing development opportunities

Company pension scheme

Good public transport links

Qualifications

• Confident telephone manner required.
• Strong attention to detail necessary for data processing.
• Ability to work under pressure and adapt to priorities.

Responsibilities

• Manage and update vehicle bookings on web platforms.
• Handle customer inquiries via phone and email.
• Maintain accurate records for rentals.

Skills

Professional and confident telephone manner

Strong IT skills

Excellent communication and customer service skills

Tools

Microsoft Outlook

Job description

Job Description

PSM Recruitment is looking for an experienced Car Hire Coordinator for our client based in Ramsgate. We are looking for someone with a confident telephone manner, strong IT skills and a passion for delivering outstanding customer service. Ideally you will have a background in working within an office environment or in a role involving data processing with good attention to detail.

Key Responsibilities :

• Manage and update bookings using web-based platforms.
• Arrange and confirm vehicle bookings with customers.
• Handle customer enquiries over the phone and via email.
• Process hire extensions efficiently.
• Coordinate the off hire of loan vehicles.
• Maintain accurate manual and electronic records.
• Support general office administration including emailing, filing and photocopying.

Key Skills & Qualifications :

• Professional and confident telephone manner.
• IT literate with strong attention to detail.
• Able to work well under pressure and adapt to changing priorities.
• Positive solution-focused approach.
• Reliable, flexible and punctual.
• Excellent communication and customer service skills.

Benefits :

• Full training package with ongoing development opportunities.
• Company pension scheme.
• Good public transport links.

Hours : Monday-Friday 08:30-17:30 and alternate Saturdays 09:00-13:00

Salary : 26,666 per annum

This is an excellent opportunity to work with a well-established and professional company. If you feel that you have the relevant experience then please apply with an up-to-date CV. If you have not been contacted within a week you should assume that you have been unsuccessful at this time.

Required Experience : IC

Key Skills: Senior Care, Customer Service, Developmental Disabilities Experience, Computer Skills, Microsoft Outlook, Case Management, Computer Literacy, Dispatching, Home Care, Administrative Experience, Social Work, Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1