Customer Service Coordinator

Citrus Recruit Ltd; Coleshill Heath; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading house builder in Birmingham is seeking a Customer Service Coordinator to manage customer interactions and resolve queries. The ideal candidate will have experience in customer service within the construction sector and a strong ability to communicate and resolve issues. This is an office-based role that promises a competitive salary and a range of benefits including annual leave, medical insurance, and a bonus scheme of up to 10%.

Benefits

Basic Salary of up to £32,000

Bonus of up to 10%

Up to 33 days annual leave plus bank holidays

Salary sacrifice car scheme

2 Volunteering days per annum

Private medical insurance

Enhanced maternity, paternity and adoption leave

Competitive pension scheme

Life assurance

Employee rewards portal with many more benefits

Qualifications

• Customer service experience within the house building or construction sector is essential.
• Proven ability to effectively handle customer queries and complaints.
• Experience in maintaining strong working relationships with various stakeholders.

Responsibilities

• Handle customer enquiries via email or phone promptly.
• Issue and follow up on instructions to subcontractors for timely resolution.
• Monitor and progress works to achieve completion within 28 days.
• Deliver excellent customer service throughout the customer journey.
• Communicate effectively with internal teams.
• Perform administrative tasks and keep database records up to date.
• Meet Customer Service KPIs as per company standards.

Skills

Experience in a fast-paced, customer-focused environment

Proficient in Microsoft Office (Excel, Outlook, etc.)

Skilled in handling complaints and resolving issues calmly

Strong planning, organisation, and problem-solving abilities

Polite, tactful, and confident communicator

Excellent teamwork and interpersonal skills

Job description

Overview

Citrus Recruit are excited to be recruiting for a Customer Service Coordinator for a leading house builder in Birmingham.

You will be dealing with customers, partners, technicians and subcontractors to ensure that all customer service queries and complaints are dealt with.

This established company have developed themselves to be a leading brand within their construction.

This is an office-based role, the successful candidate will have Customer Service experience within house building or construction.

Responsibilities

• Handle customer enquiries via email or phone promptly and in line with SLAs to ensure a positive experience.
• Issue and follow up on instructions to subcontractors to ensure timely resolution.
• Monitor and progress works to achieve completion within 28 days where possible.
• Deliver excellent, empathetic customer service throughout the customer journey.
• Communicate effectively with internal teams to maintain strong working relationships.
• Perform general administrative tasks and keep database records up to date.
• Meet Customer Service KPIs in accordance with company standards.

Skills & Qualifications

• Experience in a fast-paced, customer-focused environment
• Proficient in Microsoft Office (Excel, Outlook, etc.)
• Skilled in handling complaints and resolving issues calmly
• Strong planning, organisation, and problem-solving abilities
• Polite, tactful, and confident communicator
• Excellent teamwork and interpersonal skills

Benefits

• Basic Salary of up to £32,000
• Bonus of up to 10%
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• Salary sacrifice car scheme
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme
• Life assurance
• Share save and share incentive schemes
• Employee rewards portal with many more benefits

Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.

While we make every effort to reach out to all candidates. If you don\'t receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities