Customer Service Coordinator

Red Recruit Ltd; Bishop's Stortford; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading removals and storage company based in Hertfordshire is seeking a Customer Service Coordinator. This role involves coordinating complex corporate and government relocation programs and providing excellent service by being the main contact point for clients. Ideal candidates should possess strong customer service and organizational skills. Experience in logistics and removals is beneficial but not mandatory. You will work in a collaborative environment and have opportunities for career growth and incentives.

Benefits

Opportunities for career growth

Commission-based incentives

Supportive team environment

Qualifications

• Strong service delivery and organizational skills necessary.
• Experience in transport, logistics, shipping, or removals is important.
• Ability to coordinate complex projects or relocations.

Responsibilities

• Coordinate end-to-end corporate and government move programmes.
• Act as the main liaison for clients throughout the relocation process.
• Oversee financial administration, including costs and invoicing.

Skills

Customer service skills

Stakeholder management

Organizational skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Job description

Overview

Customer Service Coordinator

Salary: £24,000 – £32,000 per annum + commission (TBC)

Location: Hertfordshire

Start: ASAP

Take the next step in your career with an award-winning Removals and Storage business, supporting complex corporate and government relocations in a customer-focused coordination role.

This position is well suited to candidates with a background in transport, logistics, shipping or removals, who have strong service delivery and organisational skills and enjoy managing multiple moving parts while acting as a key point of contact.

Responsibilities

• Coordinate end-to-end corporate and government move programmes.
• Act as the main liaison for clients throughout the relocation process.
• Work closely with internal teams, suppliers, and agent networks.
• Track consignments globally and manage exceptions.
• Oversee financial administration, including costs and invoicing.
• Support account management and onboarding of new clients.
• Deliver service in line with KPIs and contractual standards.

Requirements

• Strong customer service and stakeholder management skills.
• Background in transport, logistics, shipping, or removals
• Proven experience coordinating moves or complex projects.
• Confident using Microsoft Word, Excel, and Outlook.
• Removals or relocation experience is advantageous but not essential.

Why you’ll love this role

• Work with a market-leading company in a collaborative environment.
• Opportunities for career growth and commission-based incentives.
• Be part of a supportive team delivering high-profile corporate and government moves.
• Exposure to high-profile government and corporate accounts.

How to apply

If you have relevant experience, please get in touch today. You can also refer someone suitable.

E: [e-mail]

T: 01376 503567 | 0203 906 6020

*If you’d like to know more about this Customer Service Coordinator role, or know someone suitable, please share this advert or send us their details. Successful referrals qualify for our candidate referral scheme.

Red Recruit specialise in Shipping & Logistics, Removals & Storage, Relocations and Fine Art recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly.

Keywords / alternative titles:
Customer Service Coordinator, Move Manager, Move Coordinator, Move Consultant, Moving Consultant, Relocation Coordinator, Removals Coordinator, Relocation Consultant, Government Relocation Coordinator, Removals Account Manager, FCDO Move Coordinator, Moveware