Customer Service Coordinator

Plus One Personnel; Bicester; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A global leader in manufacturing, located in Bicester, is seeking a Customer Service Coordinator. This full-time role involves managing customer inquiries, processing orders, and collaborating with various departments. Ideal candidates will have experience in customer service or sales, proficiency in SAP, and strong communication skills. This position offers a salary up to £26,000 per annum, hybrid working, and opportunities for development.

Benefits

25 Days Annual Leave

Pension Scheme

Collaborative work culture

Learning and development opportunities

Qualifications

• Previous experience in a customer-facing role, ideally within industrial manufacturing.
• Experience in customer support, sales, or an administrative position.
• Prior experience using SAP.

Responsibilities

• Be the first point of contact for customers, processing quotes and orders.
• Deliver technical, commercial, and quality-related enquiries to departments.
• Liaise with departments to meet customer requirements.
• Maintain up-to-date business records.
• Follow up on actions from Sales, Engineering, Supply Chain, and Finance.
• Minimise sales-related errors and initiate corrective actions.
• Ensure compliance with business processes and procedures.

Skills

Customer service experience

Administration skills

SAP experience

Technical understanding

Microsoft Office proficiency

Problem-solving skills

Communication skills

Organization skills

Job description

Are you experienced in a customer-facing role within an industrial or manufacturing business?
Do you have strong organisational skills and a hands‑on, can‑do attitude?
Are you passionate about delivering outstanding service to clients while supporting internal teams?
Our client is a global leader in designing and manufacturing products, based in Bicester. We are looking for a Customer Service Coordinator to join the Bicester office on a full‑time, permanent basis. This is an exciting opportunity to be the key point of contact for customers, ensuring their enquiries and orders are handled efficiently while collaborating with teams across the business. The ideal candidate would have previous experience within customer service or sales, excellent administration skills and experience using SAP.

Key Responsibilities:

• Be the first point of contact for customers; processing quotes, enquiries, and orders promptly.
• Deliver customer enquiries (technical, commercial, and quality‑related) to relevant departments.
• Liaise with other departments to meet internal and external customer requirements.
• Maintain accurate and up‑to‑date records of business documents and correspondence.
• Follow up on actions from Sales, Application Engineering, Supply Chain, and Finance.
• Minimise sales‑related errors and proactively initiate corrective actions.
• Ensure compliance with the processes and procedures of the business.
• Perform any other reasonable duties as requested by your Line Manager.

Key Skills & Experience:

• Previous experience in a customer‑facing role, ideally within industrial manufacturing.
• Previous experience within a customer support or sales, or administrative position.
• Prior SAP experience.
• Strong technical understanding and numeracy.
• Proficient in Microsoft Office applications.
• Excellent organisation, problem‑solving skills, and attention to detail.
• Strong written and verbal communication skills.
• Positive, proactive, and customer‑focused mindset.

Additional Information:

• Monday–Friday, 8:30am – 5pm
• Up to £26,000 per annum, DOE
• Hybrid working opportunity – 3 days in the office, 2 days WFH
• 25 Days Annual Leave
• Pension Scheme
• Collaborative and entrepreneurial work culture
• Opportunities for learning and development

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can contact Shanelle Bowyer at 01295‑983585. Alternatively, connect with us on LinkedIn via the following link: https://www.linkedin.com/in/shanelle-bowyer-3b8796139/