Customer Service Consultant - Peckham/Cheapside (FTC)

TSB Bank; City Of London; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading bank in the UK is seeking a Customer Service Consultant to provide exceptional service and support customers in their financial journeys. The ideal candidate will have strong problem-solving skills and be proficient in digital tools. You will enjoy a full-time role with excellent benefits including a competitive salary, flexible working options, and a fantastic pension scheme.

Benefits

Variable Pay Award

Extra 9% of salary

Fantastic company pension

25 days holidays

Private Healthcare

Qualifications

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them.
• Ability to help answer questions and sort out problems.

Responsibilities

• Educate and assist customers to digitally self-serve using devices or branch tablets.
• Work collaboratively to improve overall customer satisfaction.

Skills

Exceptional customer service

Strong team player

Problem-solving

Digital proficiency

Job description

TSB Bank Plc

Job Title: Customer Service Consultant (Money Confidence Expert) – 12 Month Fixed Term Contract

Business Area: Branch Banking | Location: Peckham/Cheapside | Hours: Full Time 35 Hours (Flexible between 8am and 8pm Monday to Saturday on a rotational basis)

Salary: £29,430 (£27,000 base, plus cash allowance of £2,430) and excellent benefits.

At TSB, we give money confidence to our customers and communities. Wherever you work, you can make a real difference to your career, our business, and the wider community.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embrace Digital – develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our Online Banking and mobile App.

Location

Candidates must be able to commute to other branch locations; a journey from home to work of up to 1¼ hours or approximately 25 miles is considered reasonable by TSB.

What we offer in return

• Extra 9% of your salary (£2,430) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,350 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen! We are TSB. Life Made More.