Customer Service Consultant - FTC - Billingham

TSB Bank; Billingham; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading banking institution in Billingham is seeking a Customer Service Consultant to support customers in using various banking methods. You will focus on relationship building and provide educational support about banking products. Exceptional customer service and digital proficiency are essential for this role, which offers competitive salary and benefits including private healthcare and a generous pension plan.

Benefits

Extra 9% cash benefits

5% variable pay award

Generous pension contributions

25 days holiday plus bank holidays

Private healthcare

Qualifications

• Exceptional customer service skills.
• Ability to understand and meet customer needs.
• Strong problem-solving skills.
• Collaborative team player.

Responsibilities

• Help customers use various banking channels.
• Build and deepen customer relationships.
• Educate customers about products and services.
• Provide financial support.
• Encourage digital self-service.

Skills

Customer service

Problem-solving

Team collaboration

Digital proficiency

Job description

TSB Bank Plc

Job Title: Customer Service Consultant (Money Confidence Expert)

12‑Month Fixed Term Contract | Branch Banking | Billingham | Full Time 35 Hours (Flexible between 8 am and 8 pm, Monday to Saturday on a rotational basis). Salary: £26,160 (£24,000 base, + £2,160 cash allowance).

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice so that daily banking is easy and convenient.

Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know their unique needs. You’ll be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering financial support that might even change lives, you’ll build great relationships, add a personal touch and make them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embrace Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.

What we offer in return

We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9 % of your salary (£2,160) as cash in pay or flexible benefits (dental plan, cycle‑to‑work, extra holidays, etc.)
• Variable Pay Award (5 %/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13 %
• 25 days holiday (plus bank holidays)
• Private healthcare

If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

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