Customer Service Consultant

TSB Bank; Wythenshawe; On-site; GBP 24,000 - 27,000; Full time

Job summary

A UK bank is seeking a Customer Service Consultant (Money Confidence Expert) to enhance customer satisfaction by assisting personal and business clients in navigating banking services. The role requires exceptional interpersonal skills and a digital mindset, offering a base salary of £24,000 plus benefits. If you thrive in a dynamic team environment and want to contribute actively to customer experience, this position is for you.

Benefits

Extra cash allowance

Variable pay award based on performance

Company pension

25 days holiday plus bank holidays

Private healthcare

Qualifications

• Strong communication skills to interact with customers in various ways.
• Ability to understand customer needs for effective support.
• Capacity to work collaboratively in a team environment.

Responsibilities

• Assist customers in using various banking channels effectively.
• Build strong customer relationships through personal interactions.
• Educate customers about TSB's products and services.

Skills

Exceptional customer service

Problem-solving

Team collaboration

Digital proficiency

Job description

TSB Bank Plc

Job Title: Customer Service Consultant (Money Confidence Expert)

12 Month Fixed Term Contract
Function: Branch Banking
Location: Manchester, Wythenshawe
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. We are looking for someone who is passionate about customer experience.

How you’ll make a difference

A Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

What we offer in return

We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More.

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