Customer Service Consultant

TSB Bank; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A financial institution is seeking a Customer Service Consultant to enhance customer banking experiences through exceptional support and relationship building. This role involves assisting customers in various channels, including face-to-face and digital formats. The position offers a base salary of £24,000, with additional benefits like a cash allowance and private healthcare, making it a fantastic opportunity for those looking to impact lives positively.

Benefits

9% cash allowance or flexible benefits

Variable Pay Award based on performance

Generous pension contributions

25 days of annual leave plus bank holidays

Private Healthcare

Qualifications

• Ability to provide support through various channels including in-person and video calls.
• Strong team player and collaborative mindset is necessary.
• Must embrace digital tools to assist customers effectively.

Responsibilities

• Help customers use banking services confidently.
• Respond to inquiries and address customer needs effectively.
• Build and deepen customer relationships.

Skills

Exceptional customer service

Understanding customer needs

Problem-solving

Team collaboration

Digital proficiency

Job description

Job Title: Customer Service Consultant

Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Manchester, Wythenshawe
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.

Location

• Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen!

Inclusion matters at TSB

We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.

Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you.

TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.