Customer Service Consultant

TSB Bank; Great Barr; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A prominent bank in the UK is seeking a Customer Service Consultant to enhance customer banking experiences. Candidates will provide exceptional support through various channels, ensuring customers feel confident in their interactions. Responsibilities include addressing enquiries and fostering strong relationships. This full-time position offers a competitive salary of £24,000 plus additional benefits, including a cash allowance and pension contributions. Flexibility in working hours is expected, with opportunities for personal growth and development.

Benefits

Variable Pay Award

Company pension up to 13%

25 days holiday plus bank holidays

Private Healthcare

Qualifications

• Great with people and providing exceptional customer service in various channels.
• Ability to understand customer needs and support them with goals.
• Strong problem-solving skills.

Responsibilities

• Help customers build confidence in using banking channels.
• Respond to customer enquiries and educate on products.
• Develop relationships with customers through various interactions.

Skills

Exceptional customer service

Strong team player

Digital proficiency

Job description

TSB Bank Plc

Job Title: Customer Service Consultant

Contract Type: 12 Month Fixed Term Contract

Function: Branch Banking

Location

• Great Barr
• Perry Barr
• West Bromwich

Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis.

Salary

£24,000 base plus cash allowance of £2,160 (total £26,160) and excellent benefits.

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embrace Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile app.

Location requirements

Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

• Extra 9% of your salary (£2,160) to take as cash in your pay or spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.).
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%.
• 25 days holidays (plus bank holidays).
• Private Healthcare.

If this sounds right up your street, come and join our team. We make things happen! #LI-KS1