Customer Service Consultant

TSB Bank; Gainsborough CP; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading UK bank is seeking a Customer Service Consultant in Gainsborough. In this role, you will assist personal and business customers, providing exceptional service and building strong relationships. The position requires effective communication and digital proficiency to help clients use banking services conveniently. A competitive salary of £24,000, plus benefits including a flexible cash allowance, pension contributions, and healthcare, is offered. Join us to make a positive impact on customer experiences.

Benefits

Extra 9% of salary as cash or flexible benefits

Variable Pay Award

Pension contributions up to 13%

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Exceptional customer service skills in person, via video calls, and on the phone.
• Strong understanding of customer needs and future goals.
• Ability to answer questions and solve problems.
• Collaborative team player focused on customer satisfaction.
• Proficient in assisting customers with digital banking.

Responsibilities

• Help customers build confidence in banking with TSB.
• Respond to customer enquiries and address their needs.
• Educate customers about products in a convenient manner.
• Foster strong relationships and provide financial support.
• Encourage customers to utilize digital self-service tools.

Skills

Customer service

Problem solving

Team player

Digital proficiency

Job description

TSB Bank Plc
Job Title: Customer Service Consultant
Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Gainsborough
Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.

Location

Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%.
• 25 days holidays (plus bank holidays).
• Private Healthcare.

If this sounds right up your street, come and join our team. We make things happen!