Customer Service Colleague - 20 hours per week

DHL; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Colleague at Bristol Airport. The role involves checking passenger documentation, delivering outstanding customer service, and assisting with luggage regulations. Applicants must have a valid UK driving license and the ability to handle challenging situations. The position offers a generous pension scheme, 24/7 GP consultations, and various employee benefits. Apply swiftly to ensure consideration.

Benefits

Generous pension scheme with employer contribution

Free confidential 24/7 GP consultations

Discounts on retail and lifestyle products

Affordable loans and mortgage advice

Qualifications

• Must hold a valid UK driving license.
• Ability to work shifts, including weekends and bank holidays.
• Willing to attend a medical appointment.

Responsibilities

• Check passenger travel documentation at check-in and boarding gate.
• Provide exceptional customer service to enhance passenger experience.
• Reinforce rules for oversized luggage and manage fees accordingly.
• Assist passengers during flight disruptions.

Skills

Excellent communication skills

Ability to work in challenging situations

Teamwork

Job description

Pay Rate: £13,780
Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: 20 hours per week, 3 On, 6 Off (can start as early as 3am and as late as 11pm)
Location: Bristol Airport

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!

We're now looking for a Customer Service Colleague to play an integral role at the heart of our operations, ensuring that every flight is a success.

✅ A TYPICAL DAY MAY INVOLVE

• Checking passenger travel documentation at check‑in area and boarding gate for acceptance
• Representing the airline and providing an exceptional level of customer service, making the passengers journey positively memorable
• Consistently delivering the highest customer service
• Reinforcing rules for oversized luggage, ensuring the correct fees apply if the size/weight is over allowances
• Assisting passengers during flight disruptions (delays, cancellations), overbooking and any other incidence

✅ THIS ROLE WOULD SUIT PEOPLE WHO

• Hold a valid UK driving license (essential)
• Can work shifts, including weekends and bank holidays
• Are confident dealing with challenging situations
• Work well within a team and have excellent communication skills
• Are willing to attend a medical appointment

✅ SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

To obtain a full airside ID, you must:

• Be able to provide five years' address history
• Be able to provide five years' reference history (employment/education/benefit claim/character)
• Pass a pre‑employment Drug and Alcohol test

✅ WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅ WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅ BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.

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