Customer Service Colleague

DHL Supply Chain; Luton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading logistics company is seeking a Customer Service Colleague at Luton Airport. The role involves checking passenger documentation and providing exceptional customer service. Ideal candidates should have strong communication skills and experience in customer service, particularly in the travel sector. The position is part-time, with 20 hours per week and requires shift work.

Benefits

Free parking

Generous pension scheme

Free confidential 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and savings schemes

Qualifications

• Previous experience in customer service desirable, preferably in the travel industry.
• Ability to work in a fast-paced environment.

Responsibilities

• Checking passenger travel documentation.
• Providing exceptional customer service at the boarding gate.
• Reinforcing rules for oversized luggage.
• Assisting passengers during flight disruptions.

Skills

Excellent communication and interpersonal skills

Calm under pressure

Attention to detail

Flexibility to work in shifts

Job description

Pay Rate: £13.79 PER HOUR

Grade: RCS CA

Contract Type: Permanent (PART TIME)

Shift patterns: 20 HOURS PER WEEK - Rotational - 6 on 3 off - Earlies and Lates

Location: Luton Airport

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Ready for your career to take off? Did you know that DHL, an award‑winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Customer Service Colleague to play an integral role in our aviation contract, delivering a first‑class service and achieving fantastic results.

WHAT DOES THE ROLE ENTAIL?

• Checking passenger travel documentation at check‑in area and boarding gate for acceptance
• Representing the airline and providing an exceptional level of customer service, making the passengers journey positively memorable
• Consistently delivering the highest customer service
• Reinforcing rules for oversized luggage, ensuring the correct fees apply if the size/weight is over allowances
• Assisting passengers during flight disruptions (delays, cancellations), overbooking and any other incidence

WHAT DO WE NEED FROM YOU?

• Excellent communication and interpersonal skills
• Previous experience in customer service desirable, preferably in the travel industry
• Ability to remain calm and composed under pressure
• Attention to detail and accuracy
• Flexibility to work in shifts, including weekends and bank holidays

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide five years address history
• Be able to provide five years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award‑winning range of benefits including:

• Free parking
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅ BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place on Monday 17th November 2025. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.