Customer Service Colleague

Aviation & Travel; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading firm in travel management is seeking a part-time customer service representative at Luton Airport. The role involves checking travel documentation, representing the airline, and providing top-tier customer service. Ideal candidates have excellent communication skills, a calm demeanor under pressure, and flexibility in working shifts, including weekends. Competitive pay and an array of benefits are offered.

Benefits

Free parking

Generous pension scheme with employer contributions

Free confidential 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and mortgage advice

Qualifications

• Previous experience in customer service desirable, preferably in the travel industry.

Responsibilities

• Checking passenger travel documentation at check-in and boarding.
• Representing the airline and providing exceptional customer service.
• Reinforcing rules for oversized luggage and applying fees if necessary.
• Assisting passengers during flight disruptions and other incidents.

Skills

Excellent communication and interpersonal skills

Ability to remain calm and composed under pressure

Attention to detail and accuracy

Flexibility to work in shifts

Job description

Pay Rate: £13.79 PER HOUR
Grade: RCS CA
Contract Type: Permanent (PART TIME)
Shift patterns: 20 HOURS PER WEEK - Rotational - 6 on 3 off - Early and Lates
Location: Luton Airport

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

What Does the Role Entail?

• Checking passenger travel documentation at check-in area and boarding gate for acceptance
• Representing the airline and providing an exceptional level of customer service, making the passengers journey positively memorable
• Consistently delivering the highest customer service
• Reinforcing rules for oversized luggage, ensuring the correct fees apply if the size/weight is over allowances
• Assisting passengers during flight disruptions (delays, cancellations), overbooking and any other incidence

What We Need From You?

• Excellent communication and interpersonal skills
• Previous experience in customer service desirable, preferably in the travel industry
• Ability to remain calm and composed under pressure
• Attention to detail and accuracy
• Flexibility to work in shifts, including weekends and bank holidays

Security Process to Work Within Aviation and Travel at DHL

• Be able to provide five years address history
• Be able to provide five years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID

Why Choose Us?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free parking
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

Who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an Inclusive Workplace

At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.