Customer Service Coach

Tina Lacey Recruitment; Manchester; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading recruitment agency is seeking Customer Service Vocational Coaches to deliver short courses in stewarding, retail, and hospitality in Manchester. The role requires inspiring and coaching learners in a fast-paced environment. Successful candidates will manage a caseload of learners and ensure high-quality learning experiences. This full-time position offers a salary up to £31,333, generous holidays, and numerous employee benefits, including progression opportunities and well-being initiatives.

Benefits

34 days holidays (including bank holidays)

Wellbeing initiatives

Progression opportunities

Birthday off

Support for long-term service rewards

Qualifications

• Experience in delivering vocational training, ideally in stewarding, retail, and hospitality.
• Ability to manage and teach a diverse group of learners.
• Strong organizational and communication skills.

Responsibilities

• Delivering short courses to learners in stewarding, retail, and hospitality.
• Coaching and inspiring learners in a group setting.
• Managing a caseload of learners to ensure quality learning.

Skills

Coaching

Inspiring learners

Skill development

Education

Relevant teaching or coaching qualification

Job description

Customer Service Vocational Coaches x 2 - delivering Stewarding Retail Hospitality short courses to learners (3 week courses)

Based out of Eastlands Manchester

Interviews w / c 7th / 14th December to start 5th Jan 2026

12month FTC Full Time Monday to Friday up to £31,333 (inc car allowance 34 days holidays (inc bank holidays) to start rising to 43 after year 5, support, CPD, induction, IT Kit, eye tests, Long serve rewards, wellbeing initiatives, birthday off, progression opportunities and much more

Our client are one of the largest providers of apprenticeships and work based learning in the North West. Fast paced role where you will be delivering 3 week courses 5 days a week to cohorts of 25 learners. Employee

• Coach and inspire learners to develop skills in stewarding, retail and hospitality in a group setting around Manchester.
• Manage and teach a caseload of learners, ensuring they experience a high quality learning programme in terms of content, structure and learning

Observe prac...