Customer Service Clerk (6 month fixed term)

Wincanton PLC; Wincanton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supply chain partner in the UK is seeking a Customer Service professional to join their busy office team. This role involves processing customer queries, monitoring deliveries, and maintaining communication with clients and team members to ensure excellent service. Candidates should possess strong experience in customer service, excellent communication skills, and proficiency in Excel. Opportunities for career development are also offered.

Benefits

Generous pay

Friendly, safety-first working environment

Company pension scheme

Generous holidays

Cycle to work scheme

Employee benefits including online discounts

Onsite parking

Qualifications

• Previous customer service experience preferred.
• Experience with WMS preferred.
• Proficient in MS Office applications.
• Excel knowledge with experience of maintaining complex spreadsheets.
• Excellent analytical skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Ability to work to deadlines and under own initiative.
• Ability to succeed in a demanding environment.
• Ability to prioritize tasks effectively.

Responsibilities

• Process and answer emails/calls from customers.
• Monitor 3rd-party haulier deliveries.
• Maintain live Excel documents with customer queries.
• Ensure KPIs and SLAs are met and exceeded.
• Introduce and support innovative ideas and solutions.

Skills

Customer service experience

Experience with WMS

Proficient in MS Office

Excel knowledge

Analytical skills

Excellent communication skills

Ability to work to deadlines

Ability to manage in demanding environments

Time management

Job description

Responsibilities

• Working within a busy office in the Customer Service team you will report into the Customer Services First Line Manager and the Admin Manager.
• Your main duties will consist of processing and answering e‑mails/calls from internal and external customers, monitoring 3rd‑party haulier deliveries and effectively manage investigations through from start to completion.
• Updating and maintaining live Excel documents with customer queries.
• You will maintain effective relationships with customers, the team and other functions to ensure excellent customer service is achieved.
• You will ensure that Key Performance Indicators (KPI's) and Service Level Agreements (SLA's) are met and, where possible, exceeded.
• You will help with introducing, implementing and supporting innovative ideas, changes and solutions.

Qualifications

• Previous customer service experience preferred.
• Experience with WMS (Warehouse Management Systems) preferred.
• Proficient in MS Office applications e.g. Excel, Outlook.
• Excel knowledge with experience of maintaining fairly complex spreadsheets.
• Excellent analytical skills with a keen eye for detail.
• Excellent communication skills written and verbally.
• Ability to work to deadlines and under own initiative.
• Ability to manage and succeed in a very demanding environment.
• Ability to prioritise tasks effectively and manage time efficiently in busy periods.

About Wincanton

Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling and distribution; high volume e‑Fulfilment; retailer 'dark stores'; two‑person home delivery; fleet and transport management; and network optimisation for many of the UK’s best‑known companies.

Benefits

• Generous pay
• A friendly, safety‑first working environment
• Company pension scheme
• Generous holidays
• Cycle to work scheme
• Employee benefits including online discount platform
• Onsite parking
• And much more.

Career Development

Our people are at the core of our business and what makes Wincanton great. That's why we also provide significant opportunities for career development and progression, as well as training enrichment and multi‑skilling, in a dynamic working environment.