Customer Service & CCTV Support Agent (Wigan)

Apcoa Parking; Wigan; On-site; GBP 26,000; Full time

Job summary

A parking services company in Wigan is seeking a full-time CCTV / Customer Service Agent to join their team. The role involves responding to customer enquiries, reviewing CCTV footage, and providing advice based on law and policy. Ideal candidates will possess strong customer service skills and the ability to multitask in a fast-paced environment. The position offers an annual salary of £25,396, along with training, a company pension, and employee discounts.

Benefits

Company Pension

Employee Discount Scheme

Free parking

Monthly free staff lunch

Qualifications

• Customer service experience is essential.
• Ability to build positive working relations.
• Competence to prioritize and multitask effectively.

Responsibilities

• Provide customer support via phone and email within service level standards.
• Review CCTV footage as needed.
• Advise customers using knowledge of laws and policies.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Detail-oriented

Self-motivated

Knowledge of Excel

Job description

A parking services company in Wigan is seeking a full-time CCTV / Customer Service Agent to join their team. The role involves responding to customer enquiries, reviewing CCTV footage, and providing advice based on law and policy. Ideal candidates will possess strong customer service skills and the ability to multitask in a fast-paced environment. The position offers an annual salary of £25,396, along with training, a company pension, and employee discounts.