Customer Service - Billing and Network Administrator

TN United Kingdom; Portsmouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic team as a Customer Service – Billing and Network Administrator, where you'll provide essential support for medical operations. This entry-level role offers full training and focuses on billing and network administration, ensuring compliance and accuracy of medical expenses. You'll be responsible for auditing expenses, managing invoice payments, and coordinating logistical requests. With opportunities for learning and career growth, this position is perfect for self-motivated individuals who thrive under pressure and are eager to contribute to a respectful and inclusive workplace.

Benefits

28 days holiday including Bank Holidays

Contributory pension scheme

Free Health Cash Plan worth £1700 annually

Opportunities for learning and development

Rewards scheme for family and friends

Free travel insurance

Discounts on home and motor insurance

Qualifications

• Entry-level position with full training provided.
• Must be eligible to work in the UK.

Responsibilities

• Assess and process travel insurance claims efficiently.
• Audit medical expenses to ensure compliance with policies.
• Manage invoice payments and negotiate medical invoices.

Skills

Customer Service

Auditing

Invoice Management

Negotiation

Computer Skills

Time Management

Job description

Job Title: Customer Service – Billing and Network Administrator

Location:

Portsmouth, United Kingdom

Job Category:

Customer Service

EU Work Permit Required:

Yes

Job Reference:

5ca0e3d70f1c

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Customer Service – Billing and Network Administrator

Location: Lakeside, Portsmouth

Entry Level: Full training provided.

Note: To apply for this role, you must live and be eligible to work in the United Kingdom.

Join our dynamic team and support our company's exceptional customer service. The role involves providing specialist support for Charles Taylor Assistance medical operations, focusing on billing and network administration to ensure compliance and accuracy of medical expenses. Responsibilities include reviewing, auditing, and processing expenses to meet regulatory and internal standards, contributing to cost management and financial efficiency.

Key Responsibilities and Skills:

• Assessing and processing travel insurance claims
• Auditing medical expenses according to policies
• Managing invoice payments using our in-house system
• Negotiating medical invoices
• Coordinating logistical requests for clients
• Working within fixed timeframes
• Demonstrating innovation, creativity, and confidence
• Thriving under pressure
• Being self-motivated and a team player
• Proficient computer skills (essential)

Salary and Benefits:

• 28 days holiday including Bank Holidays, with incremental increases
• Opportunities for learning, development, and career growth
• Contributory pension scheme
• Free Health Cash Plan worth £1700 annually
• Rewards scheme for family and friends
• Free travel insurance (qualifying criteria apply)
• Discounts on home and motor insurance

Charles Taylor is an equal opportunity employer committed to diversity and inclusion. We promote a respectful environment with zero tolerance for discrimination of any kind, fostering a fair and transparent recruitment process. Our values guide us in delivering better results for the insurance sector.