Customer Service- Back Office

Franke Group; Manchester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee benefits

Pension 6%

Hybrid work 3 days

LinkedIn Learning

Job summary

Franke Group in Manchester is seeking a proactive sales order processor to efficiently enter, process and follow up on customer orders for the UK business. You will be the main contact for local customers and work closely with the Shared Service Centre to ensure accurate, timely transactions.

Key tasks include handling enquiries by email and phone, coordinating deliveries, returns and credits, and back-up support for Consumer Care.

Qualifications

• Experience of working in a sales order processing environment.
• Strong organisational and process-focused mindset.
• Demonstrated customer service orientation with delivery focus.
• Experience with SAP is advantageous.

Responsibilities

• Efficiently enter, process and follow up customer UK orders.
• Act as main point of contact for local customers by phone and email.
• Coordinate with Shared Service Centre for accurate transactions.
• Provide proactive sales office support to external sales team.
• Coordinate delivery reports, back orders and returns/credits.
• Arrange transport and confirm delivery or collection details.

Skills

Sales order processing

Organisation

Customer service

Time management

Tools

SAP

Job description

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.

About The Job

• To efficiently and effectively enter, process and follow up of all orders placed by customers for the UK business.
• To act as the main point of contact for all customers in the local territory

Your tasks

• Manage customer enquiries relating to orders, price and availability and deliveries via email and phone
• Primary call taker into the sales office
• Liaise and work closely with the Franke Shared Service Centre to ensure there are efficient transactional interactions with customers
• Proactive sales office support to external sales team
• Co-ordinate delivery reports and expedite back orders
• Arranging transport and confirming delivery or collections to customers
• Co-ordinating with haulier/suppliers/warehouse/other operations staff members
• Dealing with sales order paperwork including returns and credits
• Preparing documents according to customer requirements and company practices
• Providing back-up cover for Consumer Care team when required

Requirements

Experience

• Experience of working in a sales order processing environment
• Experience of a role where organisation and processes are critical
• Experience of using business operating systems e.g. SAP an advantage

Other Skills

• Demonstrable analytical skills
• Customer Service Focus
• Strong delivery focus
• Excellent Time Management skills
• Strong sense of ownership
• High level of accuracy

What we offer you

• Employee Benefits
• Pension contributions- Employer contributions 6%
• Hybrid working- 3 days in the office
• LinkedIn Learning platform

For more information see: www.franke.com