Customer Service Associate (Local Authority)

Neway International Ltd; Lincoln; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Associate to join a council client in Lincoln. In this role, you will handle enquiries across multiple council services including housing repairs and libraries, ensuring residents receive timely support. Ideal candidates will possess strong communication skills and be committed to delivering excellent customer service. This temporary position offers £12.68 PAYE and £16.09 Umbrella pay rates, with 37 hours per week from Monday to Friday.

Qualifications

• Good IT skills, with competency in Microsoft Office and Windows.
• Ability to handle various enquiries efficiently.
• Availability to work Monday–Friday over the festive period.

Responsibilities

• Act as the first point of contact for a wide range of council services.
• Handle enquiries relating to housing repairs, libraries, and other local services.
• Gather and process information accurately and efficiently.

Skills

Strong communication skills

Competency in Microsoft Office

Ability to work in a busy environment

Commitment to accuracy and efficiency

Job description

Neway International are seeking a Customer Service Associate (Corporate Hub – G2) to join our client Lincolnshire County Council, based at the Customer Service Centre, Lancaster House, Lincoln.

Location: 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX
Hours: 37 per week (Monday – Friday, 08:00 – 18:00, excluding Public Holidays)
Start Date: 08/12/2025
Duration: 4 weeks (temporary peak in workload)
Pay Rates: £12.68 PAYE / £16.09 Umbrella
IR35 Status: Inside IR35

About the Client

Lincolnshire County Council’s Customer Service Centre is the first point of contact for a wide range of services including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, and Library Services. The team delivers essential services that make a real difference to residents’ lives, from supporting vulnerable children and adults to helping with everyday enquiries such as library renewals.

The Role

As a Customer Service Associate within the Corporate Hub, you will be the first point of contact for District Council services (such as housing repairs) and other local services including Libraries and Heritage enquiries. You will gather and process information efficiently and accurately, ensuring residents receive clear, timely, and professional support.

Key Responsibilities

• Act as the first point of contact for a wide range of council services.
• Handle enquiries relating to housing repairs, libraries, heritage, and other local services.
• Gather and process information accurately and efficiently.
• Deliver excellent customer service in a fast‑paced environment.
• Support residents with enquiries that may have a significant impact on their lives.

Candidate Requirements

• Strong communication skills and a passion for delivering excellent customer service.
• Good IT skills, with competency in Microsoft Office and Windows.
• Ability to work effectively in a busy, varied environment.
• Availability to work Monday–Friday over the festive period (excluding Bank Holidays).
• Commitment to accuracy, efficiency, and professional service delivery.

Training & Development

You will receive a full induction and relevant training aligned to your role, with ongoing development opportunities provided throughout your assignment.