Customer Service Associate (Danish Speaking)

Integrity Talent Solutions Ltd; Greater London; On-site; GBP 35,000 - 41,000; Full time

Job summary

A leading investment firm in London is seeking a Customer Service Associate who speaks Danish fluently. This role involves assisting with administrative tasks, supporting Investment Advisors, and managing client inquiries. The ideal candidate will have a university degree and strong communication skills in both Danish and English. The position offers a competitive salary and excellent benefits, including private medical insurance and a pension plan. Join a team-focused environment with opportunities for training and professional growth.

Benefits

Private Medical and Dental Insurance

28 days annual leave

Enhanced maternity pay package

Pension Plan (9% Company Contribution)

Gym subsidy

Employee Assistance Program

Ongoing training and educational support

Qualifications

• Native or fluent Danish and English skills are essential.
• Degree in Finance, Economics, or Business is a plus.
• Ability to connect with diverse audiences via phone and email.

Responsibilities

• Assist with administrative tasks for top banks.
• Support Investment Advisors with client inquiries.
• Prepare reports based on prospective clients' status.

Skills

Fluent in Danish

Client service skills

Teamwork

Communication skills

Education

University degree or equivalent

Job description

Customer Service Associate (Danish Speaking)

Location: London

Salary: £35,000 + Bonus (Approx. £8k) + Excellent Benefits Package

The Opportunity

As a Danish Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world’s leading Investment firms. You are encouraged to ask questions, improve processes, and propose fresh solutions. The company in return will invest in your development and training to help progression and growth within the company.

The Day-to-Day

Every day in this role is different! Expect a dynamic day where you will liaise Sale Representatives, Investment Advisors, and many other departments. You will:

• Partner directly with top banks to assist with administrative and operational tasks
• Help Investment Advisors with relationship management by working with existing clients on operational inquiries
• Help produce reports based on the current situation of prospective clients
• Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility
• Report to your client Service Team Leader who will aid in your on-the-job training and professional development

Your Qualifications

• A university degree or equivalent combination of education and experience (Finance/Economics/Business is a plus)
• Native/Fluent Danish and English skills
• You can connect with a wide array of audiences by phone and email with a focus on client service.
• Work well in a collaborative, team-oriented setting.

Benefits

• Private Medical and Dental Insurance
• 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
• Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees
• Pension Plan (9% Company Contribution)
• Gym subsidy of up to £50 per month
• Employee Assistance Program and other emotional wellbeing services
• Ongoing training, educational support and employee appreciation events