Customer Service Associate (Bi-Lingual English / German)

Professional Staffing Group; Oxford; Remote; GBP 60,000 - 80,000; Full time

Job summary

A staffing agency in the United Kingdom is seeking a Customer Service Associate who is fluent in both English and German. The role involves managing customer inquiries via phone, chat, and email while providing accurate resolutions. Ideal candidates will have at least 6 months of customer service experience and strong computer skills. The position offers competitive pay, remote-friendly options, and a flexible schedule.

Benefits

Competitive pay of £13-15/hr

Annual bonus

Annual travel discounts

Comprehensive health coverage

Qualifications

• Fluent in both English and German, speaking, reading, writing.
• Minimum 6 months of customer service experience.
• Proficiency with typing and computer navigation.

Responsibilities

• Address customer inquiries via phone, chat, and email.
• Use software tools to access and review customer accounts.
• Manage escalated issues professionally.
• Work closely with colleagues for consistent service.

Skills

Fluent in English

Fluent in German

Customer service experience

Proficiency with typing

Computer navigation

Job description

Customer Service Associate (Bi-LingualEnglish / German)

Why work for us:

• Competitive pay of £13-15 / hr plus annual bonus, and equity
• Remote-friendly with on-site options and flexible scheduling
• Annual travel discounts and funds for wellness or personal use
• Comprehensive health coverage and competitive premiums

What You’ll Do:

• Address customer inquiries through phone, chat, and email, prioritizing a positive and satisfying experience
• Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions
• Manage escalated issues with professionalism, patience, and a customer-first approach
• Work closely with colleagues to maintain consistent, high-quality service across all interactions.

Requirements:

• Fluent in both English and German (speaking, reading, writing)
• Minimum 6 months of customer service experience in an office or call center environment
• Proficiency with typing, phone, and computer navigation
• Flexibility to work varying shifts, including weekends and public holidays

Visit our website to learn more about our openings!

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.