Customer Service Associate

Sonova International; Warrington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hearing care solutions provider in the UK is looking for a Customer Service Associate to deliver exceptional service and support to customers. In this role, you will be the first point of contact, ensuring satisfaction through effective communication and problem resolution. Ideal candidates will possess proven customer service experience, strong communication skills, and the ability to manage multiple priorities effectively. This is a full-time position, and applicants must have the right to work in the UK.

Qualifications

• Proven customer service experience with a strong passion for helping others.
• Confident communicator with excellent interpersonal and conflict resolution skills.
• Organised and detail-oriented, able to manage multiple tasks and priorities effectively.

Responsibilities

• Deliver consistent high-quality customer service via phone, email, and other channels.
• Accurately process orders and provide detailed product and service information.
• Resolve customer inquiries, complaints, or issues efficiently.

Skills

Customer service experience

Interpersonal skills

Conflict resolution

Organizational skills

Tools

SAP

Salesforce

Job description

As a Customer Service Associate youll be the first point of contact for our valued customers delivering exceptional service building lasting relationships and representing Sonova with professionalism and care. Youll play a crucial role in maintaining the personal connection between our brand and the people who rely on our products every day.

Key Responsibilities

• Deliver consistent high-quality customer service via phone email and other channels ensuring customer satisfaction and loyalty.
• Accurately process orders and provide detailed product and service information.
• Resolve customer inquiries complaints or issues efficiently with a focus on first contact resolution.
• Act as a trusted liaison between customers and internal teams ensuring smooth communication and issue tracking.
• Build and maintain strong trust-based relationships with customers by understanding their needs and providing tailored solutions.
• Record and manage customer interactions using relevant systems while ensuring data accuracy and confidentiality.
• Collaborate with team members to identify process improvements and contribute to service excellence.
• Uphold company values policies and standards while advocating for customers and supporting those with hearing loss.

Your Profile

• Proven customer service experience with a strong passion for helping others.
• Confident communicator with excellent interpersonal and conflict resolution skills.
• Organised and detail-oriented able to manage multiple tasks and priorities effectively.
• Technically adept with experience using customer service systems (e.g. SAP Salesforce preferred).
• Demonstrates emotional intelligence and composure in challenging situations.
• Open to feedback with a strong desire for continuous learning and self-development.
• Reliable conscientious and committed to achieving high standards of accuracy and service.
• Brings a sense of humour adaptability and a team-first mindset to a dynamic work environment.

Applicants must have the right to work in the UK.

Required Experience : IC

Key Skills

• Catering
• Asset
• Corporate Finance
• Environmental Science
• Linux Administration

Employment Type : Full Time

Experience : years

Vacancy : 1