Customer Service Associate

Brown & Brown, Inc.; Sefton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading insurance firm in Sefton seeks a Customer Service Assistant to support business clients in their insurance needs. This role requires strong communication and negotiation skills and at least 12 months of customer service experience. The position offers a negotiable salary along with benefits such as 25 days holiday and a supportive environment for professional development.

Benefits

25 days holiday

Bank holidays

Pension

Death in service benefits

Flex Benefits

Company share save scheme

Qualifications

• At least 12 months customer service experience is required.
• Insurance experience is desirable but not essential.
• Good communication and strong numerical skills are necessary.

Responsibilities

• Provide support to clients on insurance coverage.
• Manage and maintain relationships with existing clients.
• Negotiate terms and quotations for mid-term adjustments.

Skills

Client relationship management

Negotiation skills

Verbal communication

Numerical skills

Job description

Job Overview

The Customer Service Assistant will be responsible for the maintenance of our clients, ensuring that clients amendments and renewals are completed in time, in a correct manner and are provided with all the support required to assist them in maintaining their policy.

• Provide support to business clients on the most suitable levels of cover to cater for their individual insurance requirements.
• Manage and maintain relationships with existing clients to ensure a successful customer journey.
• Negotiate terms and quotations for MTA's
• Highlight appropriate additional products which align to their needs
• Develop strong relationships with Insurers and Underwriters, understanding appetites, classes and specific niche sectors.
• The successful applicants should have at least 12 months customer service experience. Insurance experience is desirable, but this is not essential and product training will be provided.
• You’ll be a good communicator and have strong numerical and verbal skills.
• A negotiable basic salary + all the normal benefits (25 days holiday, + Bank holidays, Pension, DIS, Flex Benefits, company share save scheme)
• A collaborative and engaging environment which is fully supportive of ongoing professional development.