Customer Service Associate

Greystar Worldwide, LLC; Newcastle upon Tyne; In loco; GBP 23.000 - 33.000; Tempo pieno

Descrizione del lavoro

Greystar Real Estate Partners, LLC is seeking a Customer Service Associate to support property management, tenancy administration and community marketing. You will work within a team to ensure a positive resident experience and achieve occupancy targets.

The role covers front-of-house service, handling queries, coordinating events, and assisting with leasing activities. Strong communication, organisation, and problem-solving skills are essential.

Competenze

• Excellent customer service experience in a resident-facing or similar role.
• Strong team player with the ability to build relationships and influence others.
• Able to operate autonomously and make decisions when required.
• Fluent English in spoken and written communication.
• Excellent organisation and multi-tasking abilities.
• Numerical literacy to manage collections, rent, and reporting.

Mansioni

• Deliver exceptional resident living by supporting the Community team.
• Create a positive, memorable resident experience.
• Provide comprehensive front of house service and handle queries.
• Respond to complaints and follow Greystar procedures.
• Support events and activities within the Community.
• Develop relationships with University clients and local resources.
• Maintain knowledge of local travel, entertainment and amenities.
• Log maintenance requests, file and prepare notices, update databases.
• Assist with marketing activities like open days and leafleting.
• Conduct sales and leasing activities including viewings and follow-ups.
• Assist with summer Community preparations (move-in/move-out).
• Ensure Health and Safety compliance per company policy.
• Participate in on-call roster for out-of-hours support.
• Chase rent arrears and promote tenancy extensions and revenue streams.
• Raise POs as required and ensure timely refunds.

Conoscenze

Customer service

Team player

Autonomous decision making

English fluency

Organizational skills

Numerical skills

Adaptability

Formazione

General education

Strumenti

Microsoft Office (Word, Excel, Outlook)

Descrizione del lavoro

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration, and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

JOB DESCRIPTION

Key Role Responsibilities

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.


• Supports the creation of a positive, memorable experience for residents.


• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.


• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.


• Supports events and activities within the Community.


• Establishes and maintains relationships with University clients.


• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.


• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.


• Undertakes marketing activities such as attending open days and leafleting to promote the property.


• Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.


• Assists with summer Community preparations, including move-in and move-out processes.


• Completes Health and Safety compliance activities in line with the Company’s policies and procedures.


• Participates where required in an on call roster to provide out of hours emergency support for the Community.


• Chase outstanding rent arrears following rent collection procedures in meeting property targets.


• Promote tenancy extensions and other revenue streams such as vending.


• Raise purchase orders in accordance with procedures.


• Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.


• Look to maximise efficiency of utilities.

About You

• Good level of general education.


• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).


• A knowledge and understanding of UK Health and Safety requirements and legislation.

Experience & Skills

• Excellent customer service skills and significant experience in a customer facing service delivery role.


• Good team player with strong relationship building and influencing skills.


• Ability to act autonomously, taking decisions and/or action when required.


• Fluent English verbal and written communication skills.


• Excellent organisation skills with the ability to multi task and prioritise.


• Numerical skills necessary to complete the above activities.


• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.


• Flexible approach to work and adaptable to thrive in a changing environment.


• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].