Customer Service Associate

LGBT Jobs; Greater London, Manchester, Birmingham; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

Ambition Institute is looking for a Customer Service Associate to deliver excellent customer service to applicants and participants engaging with our programmes.

You’ll be the first point of contact for queries, use Salesforce and telephony systems to log and resolve cases, and collaborate across teams to provide accurate information. We offer flexible working arrangements across our office locations.

Qualifications

• Experience in customer service is preferred.
• Proficient with Salesforce or similar CRM.
• Excellent written and verbal English communication.

Responsibilities

• Be the first point of contact for queries via calls and emails.
• Use Salesforce and telephony systems to log and resolve cases.
• Provide clear, accurate information about Ambition Institute’s programmes.
• Escalate complex issues to relevant colleagues.
• Collaborate across teams to deliver a seamless service.

Skills

Customer service

Communication

Phone etiquette

Team collaboration

Tools

Salesforce

Job description

Location: London, UK Manchester, UK Birmingham, UK

Job Type: Permanent, Full-time

Pay: £26,227.50 per annum

Highlighted points for this job

Customer Service Associate role

Responsibilities include responding to queries and using Salesforce

Collaboration with teams for seamless service

Applications accepted for all office locations

Flexible working arrangements available

Ambition Institute is looking for a Customer Service Associate to play a vital role in delivering excellent customer service to applicants and participants engaging with our programmes.

In this role, you’ll:

• Be the first point of contact for queries, responding to calls and emails quickly and thoroughly.
• Use Salesforce and telephony systems to log, track and resolve cases, maintaining accurate records and data quality.
• Provide clear, accurate information about Ambition Institute’s programmes, processes and policies.
• Escalate complex or urgent issues to relevant colleagues or teams.
• Share feedback to support continuous improvement and help shape the customer experience.
• Collaborate across teams to deliver a seamless service for all users.

We’re looking for someone who is friendly and professional, quick to respond, accurate and able to explain information simply. If you’re committed to our mission and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

Who are Ambition Institute?

We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.

We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.

We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

You’ll love working at Ambition if…

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

Ambition Institute is proud to be a Disability Confident Committed employer. We welcome applications from disabled people and, as part of our commitment, offer an interview to applicants who meet the minimum essential criteria for the role (although where we receive a particular high number of applications through the scheme, we may not be able to interview everyone who meets the criteria). We are committed to making reasonable adjustments throughout our recruitment process and encourage you to let us know if there are any adjustments that would help you participate fully.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.

All applications must be received by the closing date 11:59pm on 22 October 2026. Interviews are expected to take place on w/c 26 October 2026.

We recognise that AI function tools (such as ChatGPT or other generative AI tools) are here to stay and can be helpful for applications including to assist in researching for application responses and to shorten your first draft. However, we are observing a growing trend in the use of AI, and we would caution applicants against relying too heavily on such tools when drafting responses. The pitfall of such tools is that they produce generic responses that don’t showcase individuality, specific experiences or real-life examples. This usually results in applications being unsuccessful. We want to evaluate your response, and we will be looking for answers that use examples and experiences that are clearly specific to you. You are more likely to successfully demonstrate your soft skills like communication and teamwork when preparing answers to application questions yourself and this helps mitigate the unintended consequences of AI-generated responses. If we suspect you have used AI inappropriately, the panel reviewing your application may adjust how your response is rated. For more details of what we consider to be acceptable use of AI function tools in our application process, please review our FAQs on our careers page.