Customer Service Associate

Kent Building Supplies Inc.; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discount

Training

Opportunities for growth

Job summary

Kent Building Supplies Inc. is hiring a Customer Service Associate to interact with customers, process transactions, and help customers find products in our front-end area.

You will operate cash registers and scanners, handle refunds, and ensure a clean, friendly checkout space. Training on our D365 system will enable you to assist customers quickly and accurately.

Join Kent and grow with a team that values service, teamwork, and opportunities across Atlantic Canada.

Qualifications

• Strong mathematical skills and basic computer system knowledge.
• Ability to work independently in a fast-paced environment.
• Customer-satisfaction oriented.
• Strong communication and time management skills.

Responsibilities

• Process customer transactions, sales, and refunds through cash registers.
• Operates scanners and credit card/debit card terminals.
• Provide excellent customer service.
• Collect payments and bag purchases for customers.
• Keep the checkout area clean and orderly.
• Able to learn and operate the D365 system used to process orders.

Skills

Mathematical skills

Basic computer system knowledge

Independent work

Customer satisfaction focus

Communication skills

Time management

Problem solving

Job description

Job Description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system

Job Description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system

Build More Than a Career. Build a Future.

Responsibilities

At KENT, people don't just take jobs. They build careers.

Whether you're leading a team, serving customers, creating content, managing projects, or building expertise in your field, you'll find opportunities to learn new skills, take on new challenges, and grow your career. Many of our leaders started in frontline roles and advanced through experience, development, and hard work.

If you're looking for a place where your contribution matters, your growth is supported, and your work helps shape communities across Atlantic Canada, we'd love to hear from you.

Join one. Grow with many.

Responsibilities:

• Process customer transactions, sales, and refunds through cash registers
• Operatescannersand credit card/debit card terminals
• Provideexcellentcustomerservice
• Collect payments and bag purchases for customers
• Keep the checkout area clean and orderly
• Maintain front end department merchandise
• Answering front desk phone and directing calls
• Assist other departments and functions as required
• Able to learn and operate the applicable computer system (D365) used to process orders

Qualifications

Job Requirements:

• Strongmathematical skillsandbasiccomputer system knowledge
• Ability to work independently in a fast-pacedenvironment
• Customersatisfaction-oriented
• Strong communication and time management skills
• Problem solving and decision making
• Experience as a Retail Cashier is an asset
• Ability to handlemoderate physical demands: standing for4 hours, liftmedium size merchandise if required up to 50 lbs.

We offer:

• A safe work environment
• Incentive programs
• Employee discount
• Employee and Family Assistance Plan
• Opportunities for growth and career advancement
• Training

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing.