Customer Service Assistant - Yard

Huws Gray Group.; Haverhill; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

On-the-job training

Training and development programmes

Discounts on high street retailers

Job summary

Huws Gray Group is seeking a Customer Service Assistant (Yard) for the Haverhill branch to support day-to-day yard operations and customer service outdoors. You’ll help customers find products, handle deliveries and keep the yard organised and safe.

The role offers on-the-job training, with opportunities for development and employee discounts across our brands. A positive attitude and team spirit are valued, and forklift experience is a bonus but not mandatory.

Qualifications

• Great attitude and willingness to pitch in as part of the team.

Responsibilities

• Helping customers find what they need – offering friendly, practical advice.
• Handling deliveries – checking in goods, storing safely and keeping organised.
• Loading and unloading vehicles – coordinating with branch and driving teams.
• Looking after the yard – keeping it safe, tidy and secure.

Skills

Great attitude

Forklift licence

Job description

Customer Service Assistant (Yard)– Huws Gray Haverhil- Keep Things Moving Behind the Scenes

Be Part of Something Bigger at Huws Gray.

Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group– home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!

We’re now looking for a Customer Service Assistant (Yard) to join the team at our Haverhill branch. If you enjoy working outdoors, being part of a practical team, and delivering excellent customer service, we’d love to hear from you.

What you’ll be doing:

As a Customer Service Assistant (Yard), you’ll play a vital role in the day-to‑day running of the yard. Here’s what the job involves:

• Helping customers find what they need– offering friendly, practical advice and sharing your knowledge of our products
• Handling deliveries– checking in goods, storing them safely and keeping everything organised
• Loading and unloading vehicles– working closely with the branch and driving teams to keep everything moving
• Looking after our yard– keeping it safe, tidy and secure for our customers and colleagues

We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind—and there’s no judgment in asking.

What you’ll bring:

We’re not expecting you to know it all from day one – that’s what we’re here for.
We’ll give you the training and support to help you hit the ground running. What really matters is that you’ve got a great attitude and you’re ready to pitch in and be part of the team. Got a forklift licence? That’s a bonus – but it’s definitely not a dealbreaker.

What’s in it for you:

We believe great work should be recognised and rewarded. Here’s what you can expect:

• A strong annual leave allowance, alongside your bank holidays
• Company bonus scheme, based on performance
• Contributory pensionand life assurance
• Discounts onhigh street retailers, supermarkets, restaurants, gyms and cinemas
• Colleague discountacross our group brands
• Attraction and travel discounts
• Training and developmentprogrammes to support your growth

We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.

We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.