Customer Service Assistant - Warwickshire

Tenpin Ltd; Alcester; On-site; GBP 40,000 - 60,000; Part time

Job summary

An entertainment venue in the United Kingdom is seeking a Customer Service Assistant to deliver excellent customer experiences. Responsibilities include managing bookings, hosting events, and ensuring a clean environment. Ideal candidates are enthusiastic, customer-focused, and flexible with working hours. Join us for a fun and rewarding experience in a vibrant environment!

Benefits

Free Bowling for family and friends

Free Food

Enhanced Maternity, Paternity, Adoption leave

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance - 2 x annual salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Qualifications

• Full of determination and able to work in a fast-paced environment.
• Flexible around working pattern including evenings and weekends.
• Attention to detail and ability to multi-task.

Responsibilities

• Deliver outstanding customer experience and manage bookings.
• Host parties and oversee activities in various departments.
• Maintain cleanliness and tidiness of the centre.

Skills

High levels of customer service

Strong communication skills

Team player

Organised

Enthusiasm

Job description

We love to entertain! It's in our DNA! ... and it's not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

The Role As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Qualifications

• Full of determination, enthusiasm, and be able to work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised, able to multi-task and attention to detail
• A strong team player

Career Development & Benefits

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.

Tenpin Treats - Retailer discounts, Cycle to Work Scheme, Smart Tech and Best Doctors

Benefits

• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance - 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards