Customer Service Assistant - Warrington

Tenpin Ltd; Warrington; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading entertainment venue in Warrington is seeking a Customer Service Assistant to provide outstanding customer experiences. Responsibilities include booking customers, managing parties, and ensuring cleanliness. The ideal candidate is enthusiastic, flexible, and possesses strong customer service skills. Benefits include retail discounts, free bowling, and health care schemes. Join a fun environment where career development is encouraged.

Benefits

Retailer discounts

Free bowling for family and friends

Free food

Enhanced maternity, paternity, adoption leave

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance – 2× annual salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Responsibilities

• Deliver an outstanding experience for our customers.
• Book customers in at reception and be a point of contact for questions.
• Host individuals and children's parties.
• Deliver food to the lanes.
• Keep the centre clean and tidy.
• Oversee various departments like laser arena and karaoke rooms.

Skills

Determination

Enthusiasm

Problem-solving attitude

Customer service skills

Excellent communication

Flexibility

Approachability

Organizational skills

Multi-tasking

Team player

Job description

We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

The Role As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Qualifications

• Full of determination, enthusiasm, and able to work in a fast‑paced environment.
• A problem‑solving attitude (nothing is too much trouble).
• Strong customer service skills and excellent communication.
• Fully flexible with working pattern; evening and weekends required.
• Approachable and helpful.
• Organised, able to multi‑task and attention to detail.
• A strong team player.

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.

Benefits

• Tenpin Treats – retailer discounts and Best Doctors.
• Free bowling for family and friends.
• Free food.
• Enhanced maternity, paternity, adoption leave.
• Medicash Health Care Cash Back Scheme.
• Employee Assistance Programme.
• Free counselling.
• Life assurance – 2× annual salary.
• Long Service Awards.
• Recommend a Friend Scheme.
• On the Spot Rewards.