Customer Service Assistant (Roving)

OSB Group; Hempstead; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A retail savings bank is seeking a Customer Service Assistant to provide exceptional service in branches. This role requires flexibility to work in various locations and entails handling transactions, cash management, and customer engagement. Candidates should have experience in customer service and cash handling. Salary starts at £23,000 with a competitive benefits package including private medical insurance and generous annual leave.

Benefits

Enhanced family-focused benefits

Private Medical Insurance

28 days annual leave plus bank holidays

Qualifications

• Previous experience in a customer-facing environment.
• Experience in cash handling.
• Experience in working in financial services is desirable but not essential.

Responsibilities

• Building rapport face to face with customers.
• Processing transactions on various savings accounts.
• Handling large sums of cash.
• Opening new savings accounts.
• Carrying out daily banking within the branch.

Skills

Customer service skills

Cash handling

Problem-solving

Interpersonal skills

Education

GCSEs or equivalent in Maths and English

Job description

The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals. As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing various banking transactions as requested in our branch network. This is a rare opportunity for somebody who is confident in working various locations across the Branch Network. Not only will you be able to share your skills and knowledge with the different teams, you will also be able to build strong working relationships across different locations. Flexibility is also key to the role, as due to business needs there may be a requirement for you to change your work location at short notice. Your base branch will be Hempstead Branch, so this is where you work when you are not required to support another branch. Your responsibilities will include:

Responsibilities

• Building rapport face to face with our customers in a busy branch environment
• Accurately processing transactions and amendments on various types of savings accounts, such as:
  • Deposits and withdrawals
  • Faster payments/CHAPS
  • Amending account/customer details
  • Registering bereavements/Power of attorneys
• Handling large sums of cash
• Opening new savings accounts
• Carrying out the daily banking within the branch
• Overseeing G4S collections and deliveries
• Identifying and supporting our vulnerable customers
• Supporting customers wishing to provide feedback or raise a complaint

The hours of work will be 35 hours per week to be worked between Monday - Friday 9am - 5pm, plus a minimum of 2 Saturdays per month from 9am - 12.30pm. Time back in lieu will be given for Saturdays worked. This role involves interacting and supporting a varied cohort of customers and using your skills and knowledge to problem solve. If you demonstrate resilience and work well in a team, this is the perfect opportunity for you!

Qualifications

• Previous experience in a customer facing environment
• Experience in cash handling
• Experience in working in financial services is desirable but not essential
• GCSEs or equivalent in Maths and English

We offer a base salary dependent on experience from £23,000 and a competitive benefits package including:

Benefits

• Enhanced family-focused benefits
• Access to Private Medical Insurance and Medical Cash Plan
• 28 days annual leave plus bank holidays

Please use this link to see the fantastic benefits available at OSB: OSB Careers OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!