Customer Service Assistant - Platform - London Euston - Talent BankNew

West Coast Partnership Development; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading transport company is seeking enthusiastic Customer Service Assistants at London Euston. The role focuses on delivering exceptional customer service and ensuring safety. Ideal candidates should be passionate, committed, and capable of solving problems. The position offers benefits such as free travel for family members and a final salary pension.

Benefits

Final salary pension

Free travel for family

Privilege Travel card

30 days holiday

Qualifications

• Passionate about delivering excellent customer service.
• Ability to take initiative in problem solving.
• Commitment to safety and punctuality.

Responsibilities

• Provide travel assistance and guidance to customers.
• Ensure safe and punctual dispatch of services.
• Conduct safety checks for colleagues and customers.

Skills

Enthusiastic customer service

Problem solving

Safety awareness

Job description

Customer Service Assistant - Platform - London Euston - Talent Bank

Our stations team at London Euston are looking for enthusiastic individuals to join our Talent Bank of Customer Service Assistants. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Then this is the opportunity for you! Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve.

No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly. In this role you can bring your AUTHENTIC self to make our customers’ experience memorable as they travel through our stations. We want you to be you!

Responsibilities

• Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas.
• Take initiative in problem solving and providing reassurance to customers.
• Ensure the safe and punctual dispatch of all services.
• Keep colleagues and customers safe through completing safety checks on the station.
• Be an ambassador for the company by going above and beyond for our customers.

Take a look at the role profile here.

Please note this is a safety critical position and you will need to pass a safety critical medical if successful with your application. Training will be provided.

If successful with your application you will be placed in a Talent Bank and offered a role as and when they arise.

Benefits

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

We reserve the right to withdraw this advert at any time due to high volumes of applications.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes race, religion, age, gender, gender identity, disability, and sexual orientation. Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in.

Our Avanti West Coast Values

Passionate – We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed – We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity – We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious – We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic – We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.