Customer Service Assistant - Platform (BOG / BAA)

Govia Thameslink Railway; Barnham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading transport company is looking for a Platform Assistant to provide exceptional customer service and ensure a safe station environment. The role requires living locally to support varied shift patterns, including weekends. Key responsibilities include advising customers, maintaining safety, and upholding standards in a dynamic and rewarding setting.

Benefits

Free travel on our network

Up to 75% off travel on other train companies

Final salary pension

Comprehensive training

Qualifications

• Demonstrable experience of managing customers effectively in difficult environments.
• Live in the local area to ensure timely arrival.
• Ability to carry out instructions effectively.

Responsibilities

• Providing high-quality advice and service to customers.
• Delivering a safe and attractive station environment.
• Participating in the safe operation of trains.

Skills

Proactive customer approach

Exceptional customer service

Effective communication

Decision-making in customer-focused manner

Job description

Key Info

Role : Platform Assistant

Contract : Full Time, averaging 35 hours per week + rostered Sundays

Roster : Earlies & Lates - covering between 04 : 00 and 01 : 45 approx

Are you passionate about delivering outstanding customer service?

Do you enjoy helping people?

This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.

As a Platform Assistant you can do just that. You are responsible for :

• Providing the highest possible standard of advice, information and service to our customers
• Delivering a safe, attractive retail station environment
• Participating in the safe running of trains and a safe station environment by complying with procedures
• Promoting all relevant marketing literature and useful information

These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time, working weekends and bank holidays.

Platform based roles are safety critical due to the direct involvement with the operational railway.

Experience / Skills

• A proactive customer approach coupled with passion and ability to support the team.
• Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
• Demonstrable experience of managing customers effectively in difficult environments.
• An effective communicator and must be able to demonstrate this both through your application and or assessments.
• Live in the local area to be able to get to and work and home.
• Able to make decisions in a customer focused manner and carry out instructions effectively.

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.