Customer Service Assistant - Newcastle

Leeds Building Society; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading financial services provider is seeking a customer service professional for their Newcastle Branch. In this role, you will assist customers with branch-based products, manage accounts, and handle administrative tasks. The ideal candidate has experience in customer service, strong attention to detail, and the ability to manage challenging situations. This position offers an annual bonus, matched pension contributions, and a supportive workplace culture.

Benefits

Annual colleague bonus of up to 12%

Matched pension contributions of up to 10%

26 days holiday plus bank holidays

Colleague mortgage and saver products

Electric vehicle scheme

2 days' volunteering per year

Qualifications

• Experience of working with customers delivering exceptional service.
• Strong attention to detail with a good level of numeracy to conduct accurate cash transactions.
• Resilient and able to handle challenging customer situations.
• A passion and drive to achieve good customer outcomes.
• Previous experience working with Microsoft Office or in-house computer packages.

Responsibilities

• Assist customers with all branch-based products and services.
• Open savings accounts for customers.
• Make follow-up calls and take incoming customer calls.
• Complete daily administrative tasks like booking appointments and managing customer records.

Skills

Customer service experience

Attention to detail

Ability to handle challenging situations

Numeracy skills

Experience with Microsoft Office

Job description

How you'll help us live our purpose

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do. And you can play your part too – join our dedicated team in Newcastle Branch and support you to give our members the great service we pride ourselves on, whatever they're saving for.

How you'll make a difference

You'll be a friendly face at Newcastle Branch when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You'll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.

What you'll bring to the role:

• Experience of working with customers delivering exceptional service
• Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
• Resilient and able to handle challenging customer situations
• A passion and drive to achieve good customer outcomes
• Previous experience working with Microsoft Office or in-house computer packages

And in return, you'll get the best from us:

• An annual colleague bonus of up to 12%
• Matched pension contributions of up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
• Colleague Mortgage and Saver products
• Electric vehicle scheme/ Cycle to Work scheme
• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose us?

Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

Why wait? Apply now

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.

Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on [e-mail]. so we can discuss how we support your application and make reasonable adjustments where possible