Customer Service Assistant - Mandarin Speaking

EllisKnight International Recruitment; England; On-site; GBP 25,000 - 35,000; Part time

Job summary

A luxury property management company in Colchester is seeking a Mandarin-speaking Sales Assistant to generate business and convert inquiries into bookings. The ideal candidate will be fluent in Mandarin and English, possess strong communication skills, and have experience in sales or customer service. This role offers competitive salary and benefits in a collaborative work environment.

Benefits

Competitive salary and benefits package

Professional development opportunities

Supportive team environment

Qualifications

• Fluent in Mandarin and proficient in English.
• Strong communication and interpersonal skills.
• Experience in sales, customer service, or a related field.

Responsibilities

• Generate new business and convert inquiries into bookings.
• Utilize Yardi to record and report inquiry levels.
• Conduct virtual and physical viewings of the property.

Skills

Fluent in Mandarin

Strong communication skills

Experience in sales

Proficient in English

Attention to detail

Tools

Yardi

WeChat

Red

Job description

Mandarin‑Speaking Sales Assistant

Are you passionate about real estate and luxury accommodations? Do you have a knack for turning inquiries into bookings? We are seeking a dynamic and motivated Mandarin‑speaking Sales Assistant to join our team at Enso, a premier luxury property designed for discerning students.

Role

Customer & Sales Assistant (Mandarin‑Speaking)

Location

Colchester

Contract

Permanent - 20 to 25 Hours per week

About Us

Enso offers luxury accommodations for students, providing an unparalleled living experience for the academic year. Our state‑of‑the‑art facilities and premium services cater to the needs of our residents, ensuring comfort, convenience, and a sense of community.

Key Responsibilities

• Generate new business and convert inquiries into bookings for each academic year.
• Follow up with new applicants, making calls to capture information and drive conversions within set timescales.
• Utilize Yardi to effectively record and report inquiry levels.
• Manage applications from start to finish.
• Conduct virtual and physical viewings of the property.
• Achieve weekly and monthly KPIs set by the accommodation manager.
• Maintain accurate records of applicants.
• Liaise with the marketing team and management to suggest suitable assets for driving business.
• Conduct market research, monitor competitors, and produce actionable insights.
• Focus on the Chinese demographic, engaging with prospective residents via WeChat and Red.

Requirements

• Fluent in Mandarin and proficient in English.
• Strong communication and interpersonal skills.
• Experience in sales, customer service, or a related field.
• Familiarity with Yardi or similar CRM systems.
• Ability to meet targets and work within set timescales.
• Utilize WeChat and Red for business engagement.
• Keen attention to detail and excellent organizational skills.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in a vibrant and inclusive environment.
• Professional development and growth opportunities.
• A supportive team and a collaborative work culture.

Enso is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and be part of a team that transforms luxury living for students. Apply now!