Customer Service Assistant in Sittingbourne)

New Appointments Group; Sittingbourne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an organised Order Coordinator / Project Support Administrator to manage customer orders and support Account Managers. The role involves liaising with clients and internal teams, processing orders, and handling logistics documentation. Ideal candidates have strong communication skills and proficiency in Microsoft Office. This full-time position is based in Sittingbourne and offers competitive salary and benefits.

Benefits

Competitive salary

Great benefits

Flexible hours

Qualifications

• Strong communication and organisational skills.
• Excellent attention to detail and accuracy in data entry.
• Experience with order processing, logistics coordination or customer account management is an advantage.

Responsibilities

• Monitor and manage customer orders through to completion.
• Act as the daily point of contact for clients.
• Process sales quotes, sales orders, and purchase orders accurately.
• Coordinate with internal teams for timely order fulfilment.
• Organise customer deliveries and prepare logistics documentation.
• Handle customer service matters including enquiries and feedback.

Skills

Strong communication

Organisational skills

Attention to detail

Proficiency in Microsoft Word

Proficiency in Excel

Time management

Job description

Order Coordinator / Project Support Administrator

Sittingbourne, Kent | Competitive Salary and great benefits | Full-time, Permanent with flexi hours!!!!

Are you an organised, detail-driven administrator who thrives in a busy environment? Do you have knowledge in BOMs, Packing Lists and Global Shipping?

We are looking for an Order Coordinator / Project Support Administrator to join our client, a leader in their field, in Sittingbourne. You'll play a key role in coordinating customer orders, ensuring everything runs smoothly from quotation to delivery, while providing vital support to the Account and Project Managers.

What you'll be doing

• Proactively monitor and manage customer orders through to completion, resolving any issues or delays.
• Act as the daily point of contact for clients, handling enquiries and updates professionally.
• Process sales quotes, sales orders and purchase orders with accuracy and efficiency.
• Coordinate with internal teams to ensure timely order fulfilment.
• Organise customer deliveries, prepare packing lists, export invoices, and freight documentation for global shipments.
• Maintain and update customer price lists and internal databases.
• Liaise with customers, warehouses and suppliers to manage delivery logistics.
• Handle customer service matters including enquiries, feedback and complaints.
• Assist Account and Project Managers with reports, meeting preparation, and client communications.
• Support project management, sales, and marketing teams as required.
• Prepare regular KPI and order status reports.
• Help manage installation schedules and outsourced services.
• Support the wider team with general administrative duties and phone calls.

What we're looking for

• Strong communication and organisational skills.
• Excellent attention to detail and accuracy in data entry.
• Proficient in Microsoft Word, Excel and general business software.
• A proactive, self-motivated team player who can manage multiple tasks.
• Strong time management skills and the ability to meet deadlines.
• Experience with order processing, logistics coordination or customer account management is an advantage.
• Willingness to occasionally travel if required.

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.