Customer Service Assistant - Immediate Start

The Atlas Collective; Little London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A customer service firm in North London is seeking a Customer Service Assistant to enhance customer engagement and loyalty. The role involves acting as a brand ambassador, handling customer interactions, and driving lead generation activities. Candidates should possess excellent communication skills, a proactive attitude, and the ability to work in a team. This is a full-time position with no remote work available.

Qualifications

• Ability to engage effectively with a wide range of customers.
• Proactive attitude towards resolving customer challenges.
• Strong time management skills to meet customer needs.
• Commitment to delivering high-quality customer experiences.

Responsibilities

• Act as a brand ambassador in every customer interaction.
• Initiate meaningful conversations with customers.
• Engage in lead-generation activities to raise brand awareness.
• Foster lasting relationships to encourage customer loyalty.

Skills

Excellent communication skills

Positive attitude towards customer service

Strong time management

Ability to work collaboratively

Reliability and punctuality

Job description

Customer Service Assistant

Location: North London

Employment Type: Full Time

Do you thrive on customer interaction? Looking for a role to leverage your people skills and expand your career?

Our client is growing their customer service division and seeking Customer Sales Representatives with a passion for customer-facing roles. This opportunity is perfect for individuals eager to represent leading brands while enhancing customer loyalty and contributing to the company's growth.

About The Role

As a Customer Sales Representative, you will be the face of top brands, ensuring each customer has a positive and memorable experience. You will be directly involved in in-person presentations, engaging conversations, and lead-generation activities aimed at raising brand awareness and expanding the customer base.

Key Responsibilities

Brand Representation

• Act as a brand ambassador, reflecting the values and ethos of our clients brands in every customer interaction.
• Exceed customer expectations, leaving a lasting, positive impression.

Customer Engagement

• Initiate meaningful conversations to understand customers needs and preferences.
• Provide personalized experiences that make customers feel valued from the first point of contact.

Product Knowledge & Training

• Participate in in-depth training to become well-versed in client products and services.
• Learn lead-generation strategies and customer acquisition techniques from industry professionals.

Lead Generation & Conversion

• Proactively engage potential customers through presentations and promotional activities.
• Build relationships to drive new customer acquisitions and contribute to revenue growth.

Customer Relationship Management

• Foster lasting relationships with customers to encourage loyalty and repeat business.
• Address inquiries and feedback in a timely, professional manner to ensure customer satisfaction.

What We’re Looking For

• Excellent communication skills and the ability to engage effectively with a wide range of customers.
• Positive, proactive attitude towards customer service and resolving challenges.
• Strong time management to juggle tasks efficiently and meet customer needs.
• Ability to work collaboratively within a team to achieve shared goals.
• Reliability, punctuality, and a commitment to delivering high-quality customer experiences.

Whats in it for You?

You will have the opportunity to directly influence customer perceptions, strengthen brand loyalty, and contribute to the success of our clients business in the Watford market. Ambitious candidates can take advantage of rapid growth opportunities through our client's training, designed to prepare you for campaign management roles.

Ready to Apply?

If youre enthusiastic, meet the criteria, and are excited to take on this rewarding role we want to hear from you! Send your CV today and take the first step towards joining a dynamic, growing team.

Next Steps

Shortlisted candidates will be contacted within the next week to discuss the role in more detail. Interviews will be conducted via Zoom. Immediate hiring is available, so apply now!

Please Note: This role is based in North London, and commuting to the site is required. Remote work is not an option for this position.