Customer Service Assistant - Christmas Temp

Mitie; Peacehaven; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading service company is seeking a Customer Service Assistant in Peacehaven to provide exceptional customer support at Festival Place Shopping Centre. The successful candidate will assist customers with directions, promote gift cards, and engage in daily operations to enhance customer experience. Strong communication skills and enthusiasm for customer service are essential. This is a permanent role offering a dynamic work environment.

Qualifications

• Strong knowledge of the Festival Place Shopping Centre.
• Ability to communicate with colleagues by radio in a calm manner.
• Clear understanding of Health & Safety practices.

Responsibilities

• Champion customer service by providing high quality information.
• Assist in the daily operation of the Information Desk.
• Deliver customer feedback and response to the Operations Manager.

Skills

Customer focused

Excellent energy and enthusiasm

Strong communication skills

Ability to engage with customers

Job description

Job Overview

Mitie has a great opportunity for a Customer Service Assistant to join the Total Security Management Team; the Customer Service Assistant will be based with one of our prestigious customers. This is a permanent role reporting into the Operations Manager.

Main Duties

• Champion customer service by providing high quality information and assistance, including town centre information as required
• Assist in the day to day operation of the Information Desk, ensuring that excellent standards of customer service and care are given at all times
• Highlight any common issues being experienced by customers
• To ensure all customer requests are dealt with efficiently and effectively
• To promote and sell Festival Place Shopping Centre gift cards
• To promote use of the Shopping Centre Hozah Car Park and provide assistance for customer Autopay sign ups
• To assist customers with directions and retailer information, including special offers
• Assist the Marketing and Duty Teams with special events and promotions as required
• Deliver customer feedback and response to the Operations Manager

What we are looking for

• A strong knowledge of the Festival Place Shopping Centre
• Excellent energy and enthusiasm
• Ability to engage with customers and use initiative
• Provide suitable alternative if you can not deliver what the customer is asking of you
• To communicate with your colleagues by radio in a calm and precise manner
• Clear understanding of Health & Safety practices
• Customer focused with the ability to build positive relationships
• Clear, strong and confident communication skills