Customer Service Assistant - Callan

BOYLE Sports; Armagh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail service provider located in Northern Ireland is seeking a Customer Service Assistant. Responsibilities include assisting the Shop Manager, guiding operations, and ensuring high customer service standards. Ideal candidates are enthusiastic about sports and possess strong communication and numeracy skills. Full training is provided, with the opportunity for career progression within the company.

Qualifications

• Ability to remain calm under pressure.
• Enthusiastic people person with initiative.
• Drive to progress within the company.

Responsibilities

• Assist the Shop Manager and team with daily operations.
• Guide shop operations during the absence of managers.
• Ensure compliance with safety and shop procedures.

Skills

Customer service focused

Excellent communication skills

Strong numeracy skills

Problem solving

Team player

Attention to detail

Job description

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Callan

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day‑to‑day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and, on occasion, you may be required to manage the operations of the shop.

Key Responsibilities

• Assist the Shop Manager and Assistant Manager with the day‑to‑day running of the shop.
• Step up and guide shop operations in the absence of the Shop and Assistant Manager, including responsibility for:
  • Opening and closing the shop
  • Managing and guiding the shop team
  • Cash management procedures
• You will have the opportunity to manage on occasion, which will lead to further development opportunities.
• Ability to combine working in a fast‑paced retail environment whilst undertaking training/on‑the‑job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels, which include but are not limited to betting terminals and in‑shop transactions through the EPOS System in a timely manner.
• To act as a Brand Ambassador, including introducing customers to the multi‑channel/digital journey.
• Ability to work under pressure and remain calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.
• To introduce customers to our many in‑shop and online offerings/products.

Knowledge, Skills and Experience

Essential Skills and Experience

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Desirable Skills and Experience

• Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.