Customer Service Assistant

Ocs Uk & Ireland; West Carr; On-site; GBP 25,000 - 35,000; Full time

Job summary

A security services company in the UK is seeking a Security Supervisor to lead a team in delivering exceptional security and customer service within the court system. The role involves supervising a security team, ensuring compliance with legal standards, and managing security operations. Ideal candidates should possess relevant security experience, effective communication skills, and a strong customer service focus. Opportunities for professional growth and qualifications are also provided.

Benefits

Professional development opportunities

Funded programs for qualifications

Qualifications

• Must have Right to Work in the UK.
• An enhanced DBS and BS7858 security clearance will be completed for the successful candidate.
• SIA Licence and relevant security related experience.
• Supervisory experience of security teams.
• Good diligence and high standard of work.

Responsibilities

• Supervising the security team and providing exceptional customer service.
• Ensuring compliance with legislation like H&S and SIA Licensing.
• Monitoring premises, CCTV, and search channels.

Skills

Strong people skills

Customer service skills

Effective communication skills

Job description

Are you ready to lead a team and ensure exceptional security and customer service in the courts and tribunal system? Join OCS as a Security Supervisor and be part of a team that values your leadership and professional growth. At OCS, we are committed to being an 'Employer of Choice' by investing in our colleagues' development through funded programs and opportunities to gain qualifications. Ready to take on this important role and lead our security team to success? Apply now and join OCS, where your growth and success are valued!

Responsibilities

• Supervising the security team, providing exceptional first line manned guarding and customer service to all court users.
• Ensuring compliance with all identified legislation, i.e. H&S, SIA Licensing & Risk Assessments.
• Ensuring that all duties are carried out in an honest, ethical, and professional manner, including the monitoring of premises, CCTV and search channels.
• Be point of contact for any security issues within the complex, and recording and reporting details of those incidents.
• Duty manager cover on weekends on rotation.
• To manage team rotas and Timegate systems.

Qualifications

• Must have Right to Work in the UK.
• An enhanced DBS and BS7858 security clearance will be completed for the successful candidate.
• SIA Licence and relevant security related experience.
• Supervisory experience of security teams.
• Strong people and customer service skills.
• Good diligence and high standard of work.
• Effective communication skills.