Customer Service Assistant

Britbet; United Kingdom; On-site; GBP 40,000 - 60,000; Part time

Job summary

A UK-based betting company is seeking enthusiastic individuals to provide excellent customer service at prestigious racecourses. In this role, you will handle bets and payouts while engaging with customers in a friendly manner. The position offers a competitive hourly rate starting at £11.75 plus holiday pay. Enjoy flexible hours with no minimum required, and receive travel pay for work at various racecourses.

Benefits

Competitive hourly rate

Holiday pay

Flexible hours

Travel pay

Qualifications

• Applicants must be 18 or older.
• At least 1 year experience in customer service preferred.
• Confident in handling cash and good at mental arithmetic is preferred.

Responsibilities

• Place bets on terminals for customers.
• Pay out winnings to customers with winning tickets.
• Provide excellent customer service.
• Handle cash effectively and balance float at day's end.
• Engage customers in conversation and enhance their experience.

Skills

Customer service

Cash handling

Public speaking

Job description

Welcome to Britbet

Britbet are a partnership set up by the majority of British racecourses to provide betting to racecourse customers and other racing enthusiasts, selling ‘Tote’ branded bets as a key part of the race day experience. We are looking for enthusiastic people to join our organisation.

Who are we looking for?

• Applicants 18+
• Excellent customer service skills – 1 year experience preferred
• Ability to work with cash confidently/good mental arithmetics – 1 year experience preferred
• Confident speaking to the general public
• Drivers/keen travellers are ideal for most regions
• No prior experience needed as paid training is provided

What does the role entail?

• You will place customers’ bets on the terminals when approached
• Pay out winnings to customers who present you with a winning ticket
• Provide an excellent level of customer service
• Cash‑handle effectively and cash‑up your float at the end of each race day
• Confidently talk to customers about their day, odds, non‑runners, etc., going the extra mile to provide a pleasant, friendly experience for all

Why work for us?

• Working in a friendly and supportive environment
• A fun and fast‑paced customer service role
• Competitive hourly rate and holiday pay
• Receive travel pay to work at other racecourses
• Casual work – no minimum amount of hours or days required
• Work at some of the most prestigious racecourses and racing events in the country
• Free on‑site parking

Uniform

• White shirt/blouse, black smart trousers/skirt, black smart shoes

Salary

• Minimum £11.75 per hour + holiday pay 13.3%
• Increased rate for Cheltenham Festival and other large fixtures
• Monthly pay
• Holiday pay can be accrued or paid out monthly based on preference

We hope to hear from you soon!