Customer Service Assistant

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED; Tiptree; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused retail co-operative in Tiptree seeks a Customer Service Assistant to enhance customer service and engagement. The role emphasizes flexibility and teamwork, requiring individuals who are friendly, reliable, and effective communicators. Benefits include competitive pay, discounts, and opportunities for training and growth.

Benefits

20% discount in food stores

22 days holiday plus bank holidays

Employer pension contribution

Financial wellbeing support

Enhanced leave and pay arrangements

Award-winning training opportunities

Responsibilities

• Responsible for supporting store customer service standards.
• Engage with local community to attract and delight customers.
• Work as part of a diverse and motivated team.

Skills

Friendly and approachable

Reliable team player

Effective communication skills

Positive attitude

Engaged and self-motivated

Willing to learn and adapt

Basic numeracy, literacy, and IT skills

Job description

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment – and we therefore aim to be as flexible as possible, creating shift patterns that work for both our co‑op and our colleagues.

Qualifications

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self‑motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Benefits

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award‑winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Stream®
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• Enhanced on statutory terms, subject to service criteria

East of England Co‑op