Customer Service Assistant

Tesco PLC; Tees Valley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading supermarket chain in Tees Valley is seeking a Shift Leader to coordinate the team and ensure an excellent shopping experience. Responsibilities include managing store operations, customer service, and staff coordination. Ideal candidates will have team leadership experience and strong communication skills. The position offers a supportive environment focused on career development and community engagement.

Benefits

10% discount at One Stop and Tesco stores

Discounted Tesco pharmacy services

Generous holiday package

Pension scheme

Commitment to career development

Qualifications

• Experience in retail team leadership or a similar role is preferred.
• Energetic and able to motivate others.
• Strong team spirit and commitment to customer service.

Responsibilities

• Coordinate the team to deliver excellent customer service.
• Open and close the store, ensuring safety standards.
• Manage queues and shelf replenishment.

Skills

Customer service

Team leadership

Clear communication

Flexibility

Decisiveness

Job description

Overview

As a Shift Leader you will be the key person in the store, coordinating the team to deliver the easiest shopping trip in the community. You will open/close the store, manage duty cover, support the Store Manager with seasonal and community events, and ensure the store is clean, stocked and well presented. You will also act as the go‑to person for colleagues in the Store Manager’s absence.

Responsibilities

• Coordinate the team to deliver excellent customer service and a seamless shopping experience.
• Open and close the store, complete duty cover and ensure all decisions uphold customer, colleague and safety standards.
• Manage queues and shelf replenishment, ensuring point of sale and shelf edge labels reflect current stock.
• Resolve customer queries, prevent overcharges and take immediate action to correct any issues.
• Co‑ordinate breaks and shifts, ensuring the store is staffed appropriately and cover is secured for absences.
• Act as a keyholder, attend alarm call‑outs and maintain security of the store.
• Communicate daily priorities, provide updates and keep the team informed of any changes.
• Support the Store Manager with absence management, return‑to‑work interviews and internal communication.
• Identify and address obstacles to service delivery, celebrating achievements and encouraging continuous improvement.
• Build relationships with the Area Manager and People Partner, escalating relevant issues in a timely manner.

Qualifications

• Role model great customer service and a strong team spirit.
• Clear communication skills and confidence in leading the store.
• Flexible, decisive and able to manage change efficiently.
• Energetic, motivating others and driving expectations.
• Experience in retail team leadership or a similar role is preferred.

Benefits

• 10% discount at One Stop and Tesco stores.
• Discounted Tesco pharmacy services.
• Discounted shopping website.
• A generous holiday package.
• Pension scheme.
• Commitment to career development and community involvement.

One Stop is a leading convenience store operator in the UK with a strong diversity and inclusion policy, committed to providing an accessible recruitment process.