Customer Service Assistant

Arden Personnel; Studley CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Collection Service Assistant for a maternity contract role in Studley. You will handle planning and organization of collections, acting as a primary contact for drop points and carriers. The position requires strong logistics experience and excellent communication skills. The role offers £14-£15 per hour with the potential for hybrid working in the future.

Benefits

Potential for permanent position

Supportive team environment

Opportunity for hybrid working next year

Qualifications

• Experience in logistics, transport planning, or a similar coordination role.
• Strong planning and organizing skills.
• Good analytical skills to spot issues.
• Confident in communicating with depots and carriers.
• Ability to remain calm under pressure.
• A flexible and adaptable approach.
• Real quality focus on accuracy.
• Confident user of Excel and IT systems.

Responsibilities

• Plan collections and organize drop points with carriers.
• Help plan collections for major distribution centres.
• Act as the first point of contact for drop points.
• Make outbound calls to arrange collections and handle queries.
• Spot potential issues and escalate accordingly.
• Maintain accurate data in the drop point database.

Skills

Logistics experience

Planning and organizing skills

Analytical skills

Confident communication

Ability to stay calm under pressure

Flexible and adaptable

Quality focus

Excel proficiency

Job description

Redditch - £14 per hour plus holiday pay - Maternity Contract8am-4pm or 8.30am-4.30pm.

Do you enjoy keeping lots of moving parts under control and getting a quiet sense of satisfaction when everything runs like clockwork? This role could be your thing.

Our client is looking for a Collection Service Assistant to join their operations team. You’ll be at the heart of the collection process – planning collections, talking to depots and carriers, and fixing issues before they become problems.

What will my day-to-day duties be for this Customer Service Assistant role?

• Planning collections
  • Organising collection orders with drop points and carriers
  • Scheduling collections to maximise recovery rates
  • Issuing collection orders and chasing where needed
• Helping plan collections for major distribution centres and “direct service” customers
• Talking to drop points
• Being the first point of contact for drop points regarding pallet collections
• Making outbound calls to arrange collections and deal with queries
• Spotting potential issues and flagging them to the wider team
• Keeping the data spot on
• Updating and maintaining the drop point database so information is always accurate and up to date
• Checking that agreed processes with major retailers are being followed
• Highlighting any bottlenecks or process issues
• Sorting collection issues
  • Working with the transport team to find alternative carrier solutions when collections fail
  • Correcting data in the system and making sure the right people are informed
  • Escalating any major incidents that could affect the overall collection flow

What skills and experience do I need for this Customer Service Assistant role?

• Experience in logistics, transport planning, collections, or a similar coordination role
• Strong planning and organising skills – juggling priorities and deadlines is your comfort zone
• Good analytical skills – you can spot patterns, issues and root causes, not just symptoms
• Confident communication style – happy talking to depots, carriers and colleagues on the phone and by email
• Ability to stay calm under pressure and keep things moving when problems crop up
• A flexible, adaptable approach – you’re comfortable with change
• A real quality focus – you like things done properly and accurately
• Confident user of Excel and general IT systems
• Comfortable working with databases / portals and updating records accurately

What's on offer for this Customer Service Assistant role?

• Maternity contract for 12 months and the chance to become a permanent member of staff
• Hours of work8-4 or 8.30-4.30
• The chance to play a key role in a busy, growing operation
• A varied role with a mix of planning, customer contact and problem-solving
• Supportive team environment with clear processes and KPIs
• £14-£15 per hour
• This role is office based at the moment but in the new year there may be hybrid working (working at home 1 day per week)

Interested?

If this sounds like you, hit apply or send your CV to Arden Personnel quoting “Collection Service Assistant” in the subject line.

If you like organised chaos, solving problems, and the feeling of a day where everything has gone to plan (because of you), we’d really like to hear from you.

We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.
📩 Send your CV to [e-mail]
📞 Call us on 01789 532220 Alcester or Redditch 01527 911700

Arden Personnel – Connecting Talent with Opportunity
Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire.

We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
We want your experience with using a recruitment agency to be good and will always endeavour to get back to all applicants.
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Arden Personnel is an equal opportunities employer that welcomes applications from all age groups.
We recruit in the following sectors:Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, Supply Chain, Engineering and many others.