Customer Service Assistant

Lotus Bakeries, Milan; St Albans; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading snack company located in St Albans, UK, is seeking a motivated individual to join their team. The role focuses on processing domestic and international sales orders, maintaining excellent customer service, and collaborating with internal teams. Candidates should possess strong analytical skills, experience in FMCG, and an ability to work well in a team-oriented environment. Join us to be part of a passionate and driven team that values open dialogue and fosters a unique working atmosphere.

Benefits

On-the-job learning

Delicious branded snacks

Qualifications

• 2 years FMCG experience ideally gained within the food industry.
• Maintaining a professional and constructive relationship with customers.
• Contributing to innovation workshops and building upon ideas.

Responsibilities

• Process domestic and international sales orders and provide excellent customer service.
• Resolve sales order queries and liaise with customers for issue resolution.
• Maintain close relationships with the Inventory team and 3PL for stock fulfillment.
• Monitor and fix SAP idoc errors daily.
• Participate and contribute to weekly team meetings.

Skills

Numerical reasoning

Analytical ability

Strong written and verbal communication skills

Intermediate IT skills including Excel

SAP experience

Job description

Lotus Natural Foods, the healthy snacking division of Lotus Bakeries and a portfolio of 5 incredible brands; BEAR, TREK, nakd. Kiddylicious and Peter’s Yard, all having their own distinct proposition and role within our business. We have great ambitions for all our brands, ensuring that as a business we deliver sustainable growth over the long-term. We believe that taste and quality are 100% of what underpins us as brand leaders within our categories, and what pulls us apart from our competitors. All of our brands started right here in the UK, as the first market for distribution, but over the years we can now be found across the globe, our ranges have got bigger, along with us as a business. To date we have achieved so much, but there is still plenty of room to grow further and that means we need more brilliant people, those that share an ambition for making a difference and want to join us in delivering the next chapter of growth. Fancy getting involved, then read on…

The key focus areas of the role and where you will spend the majority of your time are:

• Processing domestic and international sales orders received via email or EDI daily and providing excellent customer service to our customers.
• Resolving all sales order queries, liaising with our customers to resolve any issues, escalating when necessary to your line manager.
• Advising the sales account managers of customer shortages.
• Maintaining a close relationships with the Inventory team and 3PL to ensure stock availability to fulfil sales orders on a daily basis and helping to achieve agreed service level targets.
• Ensuring that all orders are routed and outbound deliveries are transmitted to 3PL for despatch.
• Monitoring and fixing SAP idoc errors on a daily basis.
• Participating and contributing to weekly team meetings.
• Advising the sales account managers of customer shortages.
• Reviewing the operational performance on Vendor Central for Amazon
• Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP
• Investigating and raising credit notes against customer claims.
• Participating in weekly team meetings. Contributing ideas for profit improvement, cost reduction, system and process improvement.
• Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP.
• Raising export documentation as necessary.

Any other duties, which might reasonably be requested in association with this role in order to meet the needs of the business

Profile

From playful snacks like BEAR to artisanal treats like Peter’s Yard, this is your chance to make a real mark. Alongside living our TOP values of Team Spirit, Open Dialogue, and Passion, the most important things we’re looking for from you are:

• Numerical reasoning
• Analytical ability
• Strong written and verbal communication skills
• 2 years FMCG experience ideally gained within the food industry
• Intermediate IT skills including Excel
• SAP experience would be advantageous
• Maintaining a professional and constructive relationship with customers.
• Be a team player, we all get stuck in to achieve results here at Lotus Natural Foods and we love our team to look beyond their own role, whether that be contributing to innovation workshops or building upon ideas to amplify the overall result that perhaps sit outside of your role.
• Culture is hugely important to us here at Lotus Natural Foods and we look to our employees to positively contribute to that.

"Our working atmosphere is really unique. People are passionate about their work, hard-working and very driven to further grow & improve the business. At the same time, it is an enjoyable working environment with little stress and where everyone is willing to help each other. A perfect balance for me."

Anouck Draps

Global Digital Media & Commerce Manager

Offer

Grasp the opportunity to join an ambitious and driven team with a mix of talents! Being part of a fast growing, international company, you will get tons of on-the-job-learning and acquire new insights.

In addition, you will be part of a culture where passion, team spirit and open dialogue are our main drivers.

And of course, on top of that, you can enjoy delicious branded snacks every day!

Do you want to be part of a terrific team with the ambition to create small momentsof happiness every day? Meet our people, discover their unique skills and get excitedto join them in a great work environment.