Customer Service Assistant

Lotus Bakeries, Milan; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthy snacks company in St Albans is seeking a Sales Order Coordinator. The role involves processing sales orders, resolving customer queries, and coordinating with finance and inventory teams to ensure stock availability. Candidates should have at least 2 years of FMCG experience, strong analytical skills, and intermediate IT proficiency including Excel. Join a driven team dedicated to growth and innovation in a vibrant work environment.

Benefits

On-the-job learning

Access to delicious branded snacks

Team-oriented culture

Qualifications

• Minimum 2 years of experience in FMCG, preferably in the food industry.
• Strong intermediate IT skills, particularly in Excel.
• Maintain professional relationships with customers.

Responsibilities

• Process domestic and international sales orders daily with excellent customer service.
• Resolve sales order queries and liaise with customers.
• Maintain stock availability for sales orders alongside Inventory team and 3PL.
• Monitor and fix SAP idoc errors on a daily basis.
• Advising account managers of customer shortages.

Skills

Numerical reasoning

Analytical ability

Strong written and verbal communication skills

2 years FMCG experience ideally gained within the food industry

Intermediate IT skills including Excel

SAP experience

Job description

Lotus Natural Foods, the healthy snacking division of Lotus Bakeries and a portfolio of 5 incredible brands; BEAR, TREK, nakd. Kiddylicious and Peter’s Yard, all having their own distinct proposition and role within our business. We have great ambitions for all our brands, ensuring that as a business we deliver sustainable growth over the long-term. We believe that taste and quality are 100% of what underpins us as brand leaders within our categories, and what pulls us apart from our competitors. All of our brands started right here in the UK, as the first market for distribution, but over the years we can now be found across the globe, our ranges have got bigger, along with us as a business. To date we have achieved so much, but there is still plenty of room to grow further and that means we need more brilliant people, those that share an ambition for making a difference and want to join us in delivering the next chapter of growth. Fancy getting involved, then read on…

The key focus areas of the role and where you will spend the majority of your time are:

• Processing domestic and international sales orders received via email or EDI daily and providing excellent customer service to our customers.
• Resolving all sales order queries, liaising with our customers to resolve any issues, escalating when necessary to your line manager.
• Advising the sales account managers of customer shortages.
• Maintaining a close relationships with the Inventory team and 3PL to ensure stock availability to fulfil sales orders on a daily basis and helping to achieve agreed service level targets.
• Ensuring that all orders are routed and outbound deliveries are transmitted to 3PL for despatch.
• Monitoring and fixing SAP idoc errors on a daily basis.
• Participating and contributing to weekly team meetings.
• Advising the sales account managers of customer shortages.
• Reviewing the operational performance on Vendor Central for Amazon
• Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP
• Investigating and raising credit notes against customer claims.
• Participating in weekly team meetings. Contributing ideas for profit improvement, cost reduction, system and process improvement.
• Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP.
• Raising export documentation as necessary.
• Any other duties, which might reasonably be requested in association with this role in order to meet the needs of the business.

Profile

From playful snacks like BEAR to artisanal treats like Peter’s Yard, this is your chance to make a real mark.You will need:

• Numerical reasoning
• Analytical ability
• Strong written and verbal communication skills
• 2 years FMCG experience ideally gained within the food industry
• Intermediate IT skills including Excel
• SAP experience would be advantageous
• Maintaining a professional and constructive relationship with customers.

"What makes it special to work at Lotus Bakeries is the great set of people you are privileged to work with on a daily basis. The shared sense of purpose, passion and team spirit is really evident from everyone. Wherever you are in the business there is a genuine willingness to see you succeed."

Offer

Grasp the opportunity to join an ambitious and driven team with a mix of talents! Being part of a fast growing, international company, you will get tons of on-the-job-learning and acquire new insights.

In addition, you will be part of a culture where passion, team spirit and open dialogue are our main drivers.

And of course, on top of that, you can enjoy delicious branded snacks every day!

Do you want to be part of a terrific team with the ambition to create small momentsof happiness every day? Meet our people, discover their unique skills and get excitedto join them in a great work environment.