Customer Service Assistant

Southern Co-op; Southampton; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

20% colleague discount

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Job summary

Southern Co-op in the United Kingdom is seeking a part-time Customer Service Assistant to be the friendly face of the community. You’ll help customers with queries, keep shelves stocked, serve on the checkout and help maintain a clean, welcoming store.

This role is about more than in-store tasks: you’ll join a member-owned cooperative that values people, offers benefits like discounts, pension and career development, and supports community connections every day.

Qualifications

• A genuine enthusiasm for great customer service.
• A hands-on, can-do attitude.
• A team player who’s always ready to help.
• Willingness to get involved in tasks like assisting customers, stocking shelves, serving at the checkout and keeping the store clean.

Responsibilities

• Helping customers with queries.
• Keeping shelves stocked and looking great.
• Serving on the checkout.
• Keeping the store clean, safe and welcoming.

Skills

Customer service

Team player

Hands-on attitude

Helpfulness

Job description

Customer Service Assistant – Be the Friendly Face of Your Community

Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.

Our stores are more than just places to shop - they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly - you’ll be playing a vital role in people’s daily lives, especially for those who need us most.

We would love you to have…

• A genuine enthusiasm for great customer service
• A hands-on, can-do attitude
• A team player who’s always ready to help
• A willingness to get stuck into tasks like:
  • Helping customers with queries
  • Keeping shelves stocked and looking great
  • Serving on the checkout
  • Keeping the store clean, safe and welcoming

But this role is more than what happens in-store. We’re all about community - so we’re looking for someone who’s ready to get involved and make a difference.

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.

We want to put U in Southern Co-op — start your new career now.