Customer Service Assistant

Tenpin Ltd (part of Ten Entertainment Ltd); Southampton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Tenpin Treats – Retailer discounts

Free Bowling for family and friends

Free Food

Enhanced maternity/paternity leave

Employee Assistance Programme

Life assurance – 2 x annual salary

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Job summary

Tenpin Ltd (part of Ten Entertainment Ltd) is hiring a Customer Service Assistant in the Southampton area. You will welcome guests, manage reception bookings, and support activities across venues such as the Laser Arena, Escape Rooms and karaoke rooms.

You’ll deliver food to lanes, keep areas clean, and engage with customers to create a memorable visit. A friendly, energetic team player with strong communication will thrive here.

Qualifications

• Be able to deliver high levels of customer service with a positive attitude.
• Strong communication and interpersonal skills are essential.
• Fully flexible around working pattern; evenings and weekends required.

Responsibilities

• Book customers in at reception and serve as a point of contact for questions.
• Host children’s parties and oversee Laser Arena, Escape Room experiences and karaoke rooms.
• Deliver food to lanes and keep the centre clean and tidy.
• Work across departments and look for sales opportunities.
• Be a friendly, proactive team member and provide exceptional service.

Skills

Enthusiasm

Customer service

Communication

Flexible schedule

Team player

Organisation

Attention to detail

Job description

Come join our fantastic team.We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.

Come join our fantastic team.We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Skills You Need

• Full of determination, enthusiasm, and be able to work in fast-paced environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised, able to multi-task and attention to detail
• A strong team player

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.