Customer Service Assistant

University of South Hampton; Southampton; On-site; GBP 25,000 - 27,000; Part time

Job summary

A reputable university in Southampton is seeking a part-time Customer Services Assistant for its Health Services Library. The role involves delivering high-quality customer service, answering queries in various formats, and potentially moving between sites. The position offers a salary range of £25,249 to £26,707 pro rata, along with 20 days annual leave and other benefits including a pension scheme. Applications close soon.

Benefits

20 days annual leave

Pension scheme

Training program

Qualifications

• Experience in retail or hospitality.
• Ability to provide high-quality customer service.
• Excellent communication skills.

Responsibilities

• Deliver professional customer service at the Library.
• Answer customer queries in person and online.
• Move between sites as required.

Skills

Retail experience

Hospitality experience

Customer service skills

Job description

Do you have retail or hospitality experience? Like working in a team in a customer focused role? If so, we are interested in hearing from you.

We have an exciting opportunity to join the Front of House Team at Health Services Library situated within Southampton General Hospital as a Customer Services Assistant. The successful candidate will deliver a high quality and professional customer service to everyone who interacts with any of our Library services. You will form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment. You will be expected to move between sites if required.

Salary is between £25,249 to £26,707 pro rata per annum. As the successful candidate you will be entitled to 20 days annual leave per year (pro rata) plus University Closure Days, a contributory pension scheme and a structured training program are also some of the benefits of this role.

Candidates who are invited to interview will be asked to undertake a short IT and comprehension task as part of the interview process.

This position is being offered on a part-time (26 hours per week), permanent basis.

The following shift pattern is available:

Monday – Thursday 13:45-20:15

Working at the University of Southampton:

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk .

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on [phone] or [e-mail] quoting the job number.