Customer Service Assistant

One to One personnel Limited; Sidcup; On-site; GBP 25,000; Full time

Job summary

A leading health and social care provider in Sidcup is looking for a Customer Service Assistant to be the first point of contact for clients. You'll manage inquiries with compassion, deliver outstanding service, and support the team with administrative tasks. Ideal candidates will have strong communication and organization skills, and a customer-focused mindset. This full-time role offers a chance to make a real impact in people's lives.

Benefits

Opportunities for personal and professional development

Supportive team environment

Qualifications

• A customer-focused attitude with a commitment to service excellence.
• Ability to handle customer requests with empathy and efficiency.
• Proactive and solution-driven approach.

Responsibilities

• Handle customer and internal service requests adeptly.
• Deliver outstanding customer service with professionalism.
• Support the Sensory and Direct Payment Team.

Skills

Customer first mindset

Strong communication skills

Compassion and empathy

Organisational skills

Good IT skills

Job description

Customer Service Assistant

Full-Time | Monday to Friday 9:30am – 6pm | 12-month contract

£25,000PA

Are you passionate about making a difference in people’s lives? Do you thrive in a compassionate, customer-focused environment? Our client is a leading provider of health and social care services across Bexley and neighboring boroughs, is looking for a Customer Service Assistant to join their dedicated team.

About the Role

As a Customer Service Assistant, you’ll be the first point of contact for clients and internal teams. You’ll play a vital role in ensuring smooth communication, accurate data handling, and timely support across the company. This is a rewarding opportunity to contribute to a meaningful cause while developing your skills in a supportive environment.

Key Responsibilities

• Handle and monitor customer and internal service requests with empathy and efficiency
• Deliver outstanding customer service with compassion and professionalism
• Support the Sensory and Direct Payment Team
• Maintain accurate records and generate reports and correspondence
• Provide general administrative support to the team and management
• Uphold excellent filing systems and internal/external relationships
• Contribute to continuous improvement within the team and organisation

What We’re Looking For

• A customer first mindset with a commitment to service excellence
• Strong communication and organisational skills
• Compassion, empathy, and sensitivity in all interactions
• A proactive, solution-driven approach
• Good IT skills and geographical knowledge of the area
• A flexible, motivated team player open to new ideas

Why Apply?

• Be part of a respected organisation making a real impact
• Work in a supportive, values-driven team
• Opportunities for personal and professional development
• Make a difference every single day

Ready to apply?

Contact Aimee or Julie at One to One Personnel on 01702 46 44 44, or send your CV directly to [e-mail] or [e-mail]